Bilingual Customer Service Representative
IDj-2410
Job TypeFull Time
Remote TypeHybrid
Compensation$57000 - $58500 / yr
KIT Recruitment is seeking a Bilingual Customer Service Representative (English/French) to join our client's team in a hybrid role!
The successful candidate will manage customer orders, resolve inquiries, process claims and returns, and collaborate with internal teams to ensure exceptional customer service.
We're looking for a detail-oriented, organized professional with strong problem-solving skills who thrives in a fast-paced, environment.
Bilingual Customer Service Representative - Details:
Location: Oakville, ON
Shift: Monday to Friday, 8:30 AM – 5:00 PM - Tues-Thurs in office, Monday and Friday Remote.
Salary: $57,000 – $58,500 annually
Employment Type: Full-Time
Salary: $57,000 – $58,500 annually
Employment Type: Full-Time
RRSP: 3% employer after 1 year + up to 5% match
Vacation: 2 weeks of vacation with the option to buy a 3rd week
Benefits from day 1
Bilingual Customer Service Representative - Responsibilities:
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Process and manage customer orders through EDI, Esker, email, and customer portals, ensuring accuracy and timely fulfillment.
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Respond to customer inquiries regarding orders, pricing, products, deliveries, and account concerns.
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Investigate and resolve claims, returns, shortages, deductions, and pricing discrepancies.
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Collaborate with internal departments to resolve issues and process credits, debits, and returns.
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Utilize SAP, EDI, and other business systems to manage transactions, maintain accurate records, and resolve errors.
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Support inventory adjustments, product launches, and daily operational activities.
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Identify opportunities to improve processes, efficiency, and customer satisfaction.
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Build strong customer relationships while managing multiple priorities in a fast-paced environment.
Bilingual Customer Service Representative - Qualifications:
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Minimum 2–3 years of experience in customer service, order management, account support, supply chain, or business operations.
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Fluency in English and French (written and verbal) is required.
- Experience with SAP or a similar ERP system is required.
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College diploma, degree, or equivalent business experience.
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Ability to work effectively and independently in a remote environment.
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Strong organizational skills, attention to detail, and problem-solving abilities.
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Excellent communication and interpersonal skills.
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Ability to manage competing priorities in a fast-paced environment.
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Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
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Experience with EDI, Esker, CRM platforms, or other customer service technologies is an asset.
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Ability to collaborate effectively with cross-functional teams.