KIT Recruitment has partnered with a leading North American manufacturer of premium kitchen and bathroom plumbing products to hire an Associate Product Consultant for their Oakville, Ontario facility. 

This is an excellent opportunity for a customer-focused professional who enjoys helping people, solving product-related issues, and delivering a world-class service experience. This role is primarily phone-based, while also providing support to the on-site parts counter during breaks, lunches, vacations, and coverage needs. 

To ensure success, all new hires receive extensive training including classroom learning and hands-on mentorship. 

Associate Product Consultant – Details:

• Salary: $47,500 annually 
• Location: Oakville, ON 
• Schedule: Monday to Friday | 8:30 AM – 5:00 PM 
• On-site: 100% in-office position 
• Benefits eligibility from Day One 
• Vacation package available 
• Comprehensive training program provided (200+ hours) 

Associate Product Consultant – Responsibilities: 

• Manage inbound calls from consumers regarding product, installation, troubleshooting, and warranty inquiries 
• Deliver an exceptional customer experience that drives brand loyalty and positive word-of-mouth referrals 
• Identify issues, determine root causes, and explain the best resolution clearly and professionally 
• Use internal systems and technology to assist with product identification and service solutions 
• Provide technical guidance for repairs, replacement parts, and installation support 
• Handle challenging or sensitive customer situations professionally and work toward positive outcomes 
• Meet daily service metrics including call quality, productivity, and adherence to procedures 
• Maintain accurate records of customer details, products, and troubleshooting actions 
• Provide coverage and support at the walk-up parts counter during scheduled absences or breaks 
• Assist with additional duties and special projects as required 

Associate Product Consultant - Qualifications 

• High school diploma (Grade 12) or equivalent required 
• Previous customer service or call centre experience preferred 
• Strong verbal and written communication skills 
• Professional, patient, and solutions-oriented approach to customer interactions 
• Comfortable working in a structured environment with phone-based responsibilities 
• Proficiency in Microsoft Word and Outlook 
• SAP experience is an asset 
• English/French bilingual skills are an asset 
• Strong teamwork, adaptability, and problem-solving abilities 
• Ability to work a consistent on-site Monday–Friday schedule