Family Wellness Specialist
- $31.00 - $35.00 per hour
- FSLA non-exempt
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Conduct in-person wellness visits with formerly Unaccompanied Alien Children (F/UAC) and their sponsors to verify safety, well-being, and living arrangements.
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Assess, document, and report observations regarding the F/UAC's overall wellness, including identifying potential indicators of abuse, neglect, abandonment, trafficking, or other safety concerns.
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Immediately report suspected abuse, neglect, abandonment, or trafficking in accordance with contract requirements and established reporting protocols.
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Verify and document the identities and relationships of all individuals residing with the F/UAC.
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Confirm school enrollment and attendance for all school-aged F/UAC in accordance with applicable state requirements.
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Educate sponsors and F/UAC regarding release conditions, legal responsibilities, immigration court obligations, reporting requirements, and other program requirements.
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Verify the F/UAC's current residence, address, and compliance with program requirements.
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Collect, maintain, and update required case information and documentation within designated electronic systems, ensuring accuracy, completeness, and timely submission.
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Conduct follow-up visits when necessary to verify wellness or resolve outstanding concerns.
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Maintain confidentiality while handling sensitive information and exercising sound professional judgment during all interactions.
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Communicate effectively with program leadership, government representatives, and other stakeholders regarding case status and required reporting.
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Maintain accurate records and complete all required reports in accordance with contractual timelines and quality standards.
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This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the individual. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Required Skills and Abilities
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Active and valid driver’s license maintained throughout employment
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Strong analytical, critical thinking, and strategic problem-solving skills.
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Ability to pass all required federal background investigations and security clearances.
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Ability to obtain all required contract-specific credentials.
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Knowledge of case management principles, child welfare, community services, or human services programs.
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Ability to assess situations objectively, exercise sound judgment, and respond appropriately to sensitive or high-risk situations.
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Strong verbal and written communication skills with the ability to interact professionally with diverse populations.
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Excellent organizational, documentation, and time management skills with strong attention to detail.
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Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
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Proficiency with Microsoft Office Suite and electronic case management or data collection systems.
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Ability to work independently, manage competing priorities, and travel extensively throughout an assigned service area.
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Ability to establish effective working relationships with government representatives, community partners, sponsors, and program participants.
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Knowledge of immigration-related programs or family services.
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Experience documenting cases within electronic case management systems.
Education and Experience
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Required: High School Diploma
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Required: Minimum of two (2) years of professional experience in case management, investigative skills and/or law enforcement experience interviewing and dealing with a foreign-born population
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Required: Must be a US Citizen with ability to pass complete federal background check
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Preferred: Bilingual in English and Spanish
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Preferred: Bachelor's degree in Social Work, Sociology, Psychology, Human Services or a related field.
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Preferred: Experience working with vulnerable populations.
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Preferred: Experience with federal, state, or local government contracts.
Physical Requirements
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Ability to drive extensively throughout an assigned geographic area.
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Active and valid driver’s license maintained throughout employment
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Must possess and maintain valid identification required for commercial air travel and be able to travel by air as required to support business operations
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Frequently enter and exit a vehicle throughout the workday.
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Ability to climb stairs and walk over uneven terrain.
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Ability to lift, push and/or pull up to 25 pounds occasionally.
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Ability to sit, stand, bend, reach, and walk for extended periods.
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Ability to work outdoors in varying weather conditions.
- Ability to operate a computer, tablet, and mobile communication devices.
Work is primarily performed in the field while visiting private residences, schools, and community locations. Employees may encounter emotionally sensitive situations and must maintain professionalism and composure during all interactions. Evening visits may be required to accommodate sponsor availability and contract requirements.
