Retail Repair Technician

Reporting to the Retail Manager, the Repair Technicians assist customers, when things have gone wrong.  This role is ideal for individuals who like in-person and hands-on repairs and help others get the most from their technology. As a member of Saskatoon’s most referred Apple Authorized Service Provider team, you will review, diagnose, and repair our client’s computers, phones, and tablets.

Responsibilities

·       Provide high-quality service and support for our various clients.

• Troubleshooting iMacs, MacBooks, iPads, iPhones, and other technology.
• Completing hardware and software repairs on a variety of technology.
• Assisting with customer inquiries in person, on the phone, and through email.
• Accurately entering data into Horizon’s customer and service management system.
• Complete repairs, updates, and administrative tasks in a timely and accurate fashion.

·       General administrative duties and additional tasks as assigned.

Requirements

• Excellent customer service skills and computer and/or electronics repair..
• Willingness to learn and take on new challenges and great at problem-solving.
• Able to work in an often fast-paced environment.
• Excellent English written and verbal communication and works well in a team.
• Available to work rotating schedules based on retail store hours, including weekends.

Education and Experience

• High School diploma. Post-secondary technology training is welcomed.
• Training in computer service and prior experience in a service environment is ideal.
• Working knowledge of Apple and/or Windows hardware products.
• Previous hands-on experience repairing Apple devices preferred.

Require Licences and/or Certifications

• Criminal Occurrence Security Check – Must complete a Criminal Record and Vulnerable Sector Check in good standing before the first day of employment.