Senior Account Manager – Commercial Insurance

Start Date: Immediate
Position Type: New Hire
Employment Type: Permanent

The Company

An established, employee-focused insurance brokerage providing commercial insurance and risk management solutions to businesses and professional organizations across Canada is seeking a Senior Account Manager to join its team.

The organization is committed to delivering tailored insurance solutions, building long-term client relationships, and providing trusted advice to help businesses manage risk effectively.

With a strong focus on collaboration, professional development, and client service, the company offers a supportive work environment, flexible working arrangements, comprehensive benefits, and opportunities for career growth.

The Role

As a Senior Account Manager, you will manage a portfolio of larger, complex commercial accounts, developing strong client relationships and delivering tailored insurance solutions. You will act as a trusted advisor, ensuring clients receive proactive guidance, responsive service, and appropriate coverage for their needs.

In this role, you will:

• Assess clients’ risk management needs, identify coverage gaps and potential exposures, and recommend appropriate insurance solutions.

• Build client confidence through effective communication, sound advice, and strong relationships.

• Develop long-term relationships with clients, positioning yourself as a reliable point of contact for their insurance needs.

• Maintain current knowledge of commercial insurance products, industry developments, and emerging risks.

• Respond to urgent client needs promptly and professionally, coordinating appropriate solutions with internal teams and insurance partners.

Requirements

To be considered for this role, candidates should meet the following requirements:

• Licensing: Active RIBO licence required.

• Experience: Ideally 5–7 years of experience as an Account Manager within an insurance brokerage or insurance company.

• Core Skills: Strong client service orientation, organizational skills, time management, and the ability to prioritize competing demands.

• Interpersonal Skills: Positive, professional, articulate, approachable, and empathetic, with a strong ability to build relationships and work collaboratively.

Duties and Responsibilities

• Coordinate the renewal process by working with clients, insurers, Account Executives, support staff, and marketing teams.

• Identify opportunities to introduce clients to additional insurance and related services where appropriate.

• Coordinate the preparation and timely issuance of policies, binders, cover notes, invoices, and client correspondence.

• Support financial and administrative processes, including invoicing, payment collection, and account reconciliation as required.

• Provide guidance and advocate for clients during claims situations when needed.

• Collaborate with Producers and other team members to manage, retain, and grow the account portfolio.

• Maintain accurate records of client communications and activities within the brokerage management system and other digital tools.

• Build and maintain relationships with insurance carriers while developing a strong understanding of their products, policy wordings, and underwriting guidelines to support coverage analysis and negotiations.

Benefits

• Competitive compensation package.

• Comprehensive medical and dental benefits effective from the first day of employment.

• Convenient access to a central Toronto office.

• A collaborative work environment combining professional standards with a supportive, close-knit team culture.

• Opportunities for professional development, career advancement, and recognition.

• Flexible working arrangements, with a combination of remote and in-office work depending on business needs.