Logistics Analyst

Logistics Analyst

Job Summary

We are a fast-growing technology (hardware/software) company seeking a Logistics Analyst to support our international shipping, and inventory management teams. This hybrid role (San Francisco–based, 2 days onsite) is critical to ensuring operational and reporting excellence. 

Key Responsibilities

• Monitor daily order fulfillment including Inbound and Outbound shipping & related documentation

• Manage and resolve order exceptions (EDI errors, routing issues, shipment discrepancies, chargebacks)

• Partner with 3PLs and transportation providers to resolve delivery and execution issues

• Maintain accurate shipping and fulfillment records across ERP, WMS, and related systems

• Conduct root cause analyses and recommend corrective actions for recurring issues

• Handle documentation (Bills of Lading, commercial invoices etc)

• Assist with new market setups, retail onboarding, and new product introductions

• Track inventory, and maintain appropriate levels across multiple warehouses

• Support S&OP reporting, KPI tracking (OTIF, fill rates, delivery performance), and operational dashboards

• Help develop and maintain logistics SOPs and drive continuous process improvement

Qualifications

• 3+ years of hands-on logistics experience in order management and fulfillment

• Experience resolving order-level issues in ERP (NetSuite), WMS, and/or EDI systems

• Strong understanding of retail routing guides, compliance, and omnichannel logistics

• Detail-oriented, proactive problem-solver comfortable in a fast-paced environment

• Strong communication and cross-functional collaboration skills

• Global logistics and import/export experience a plus

Work Arrangement

• Hybrid role based in San Francisco (2 days on-site per week)

Equal Opportunity Statement

The company is an equal opportunity employer and provides reasonable accommodations during the recruiting process.