This position is responsible for assisting with billing technology projects while providing a high level of customer service to the Firm’s attorneys, secretaries, staff, and Clients.

Responsibilities:

• Maintain positive internal customer relations while delivering technical advice as first tier support for user questions.
• Researches and resolves client issues and discrepancies with software, reports, and billing processes.
• Analyze and troubleshoot technical issues and provides recommendations while collaborating with Information Services for resolution.
• Assist in training for all newly deployed software and provide ongoing support after go-live.
• Work with stakeholders across departments on issues or suggested changes in policies and procedures.
• Other duties as requested and assigned.

Requirements:

• Bachelor's degree preferred and a minimum of three (3) years of experience in a similar role in a law firm.
• Experience with legal software, Aderant or Elite 3E highly desired.
• Excellent written communication skills. 
• Excellent interpersonal communication skills, with the ability to provide the best customer service possible to attorneys, clients, and staff. 
• A strong client service approach and demonstrated ability to develop and convey recommended solutions to clients to resolve issues.
• High level of proficiency with Microsoft Office, including advanced Excel skills.
• SQL and/or Power Automate is a plus. 
• A background with data analytics a plus.
• Excellent organizational and planning skills with ability to prioritize multiple tasks and projects to meet deadlines; ability to work under pressure in a fast-paced environment with demanding individuals.
• Possess a strong desire to learn with the ability to quickly learn new technologies and solutions.