The Sr. Systems Analyst plays a critical role in ensuring the success of project teams across the organization’s solar site operations. Acting as a subject matter expert, this position leverages in-depth operational knowledge and expertise in construction technology platforms to drive standardization and efficiency throughout the organization. In this role, the Sr. Systems Analyst combines strong technical skills with business process acumen to bridge the gap between operational and cross-functional teams. Key responsibilities include eliciting, analyzing, and validating business needs to design and implement best practices that optimize organizational processes. Additionally, the Sr. Systems Analyst supports project teams by gathering and compiling user requirements, offering innovative solutions, and providing guidance on system usage. This role is also integral in the creation, delivery, and ongoing improvement of system training programs and courseware to ensure teams can effectively leverage tools and processes to drive maximum impact and adoption.

Core Functions

Strategy & Planning

• Configure, monitor, and maintain system settings to ensure peak performance, security, and reliability.
• Collaborate on technology rollouts by partnering with the PMO and solar operations teams to deliver seamless technology implementations and ensure alignment with organizational goals.
• Enhance user experience by developing and deploying user feedback mechanisms to gather insights. Analyze results, identify areas for improvement, and implement changes to enhance system usability.
• Assess documented issue resolutions and analyze recurring trends to design proactive strategies that prevent future problems.

Operational Management

• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Perform hands-on fixes at the software level including configuring systems and applications.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintain and enhance performance of all new and existing software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Coordinate with department heads to assess departmental application training needs and objectives.
• Post software updates, knowledge bases, and frequently asked questions resources to assist in problem resolution.
• Provide guidance and/or instruction to team members.
• Manage vendor relationships to ensure that existing software and applications are supported appropriately as per agreed-upon SLAs.
• Manage the backlog of enhancements and improvements.
• Periodic job-site visits to establish strong working relationships with end users.
• Provide guidance and/or instruction to team members.

Position Requirements

Formal Education & Certification

• Minimum bachelor’s degree in the field of Construction Management, Engineering, Business or a related field.

Knowledge & Experience

• Advanced knowledge of Procore with an understanding of integrations with other business tools.
• Experience with other construction technology platforms (e.g. CMiC) is a plus.
• Knowledge of document control processes related to construction, such as management of construction drawings, RFIs, submittals, etc.
• Demonstrated knowledge of the organization’s core business process and operations.
• Strong project management skills, with an aptitude for both independent and collaborative work.
• Excellent written and verbal communication skills, with the ability to train diverse project teams.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Problem-solving skills and an innovative mindset for improving construction processes and technology utilization.

Personal Attributes

• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.