Field Service Technician (1706794)             $70k per year
Sturtevant, WI
Full Time; Direct Hire

General Summary

Responsible for providing installation, training, and ongoing support for new and existing equipment. This role serves as the primary interface with customers post-shipment. When not traveling, the Field Service Technician will perform checkout and testing of new machines prior to shipment from the corporate headquarters.

Essential Duties and Responsibilities

The Field Service Technician is responsible for addressing opportunities, issues, training, and machinery checkouts.

Deliver Comprehensive Service to Customers

• Provide technical support by answering questions about equipment design.

• Conduct new and ongoing training for customers on supplied equipment.

• Manage installation, repair, maintenance, and testing tasks on-site.

• Adhere to company and customer procedures and protocols.

Support Internal Company Operations

• Assist with Factory Acceptance Tests as needed.

• Perform checkout and testing of finished machinery before shipment.

• Support assembly operations when required.

• Provide technical phone support.

• Connect new customer opportunities with the sales department.

• Build and maintain strong customer relationships.

General Responsibilities

• Diagnose technical issues and determine appropriate solutions.

• Generate timely and detailed service reports.

• Document service processes.

• Operate company and rental vehicles.

• Collaborate with technical teams and share information.

• Record customer interactions and service outcomes.

Supervisory Responsibilities

None

Knowledge, Skills and Abilities Required

• Understanding of machine requirements and customer interface needs

• Strong electro-mechanical troubleshooting skills

• Excellent verbal and written communication skills

• Ability to remain calm under pressure

• Organized and efficient; able to prioritize multiple tasks and projects

• Computer literacy for documentation and reporting

• Ability to solve practical problems with limited standardization

• Root cause identification skills including testing and measuring parts

• Strong judgment, creativity, and problem-solving abilities

Education and Experience

• High school diploma or GED

• Minimum of 3-5 years of field service technician or customer service experience

Licensing and Certifications

• Valid driver’s license

Technology and Equipment Proficiencies

• Working knowledge of mechanical and electrical systems of packaging equipment

• Experience with filling equipment is highly desirable

• Ability to troubleshoot, test, repair, and service technical equipment

Work Schedule and Travel Requirements

• Flexible schedule

• Travel up to 75%, primarily domestic with occasional international travel

Physical Demands

• Standing: up to 100% of the day

• Walking: significant

• Bending: frequent

• Lifting: up to 50 lbs

• Sitting: up to 95% of the day

Work Environment

• Field service at customer facilities

Upon Applying:

You’ll likely receive a chatbot with basic questions, then upon receiving your timely answers it’s possible that you’ll receive additional outreach of emails, texts and/or telephone calls from our recruiting firm if you’re being considered for this or another similar position.  Upon their recommendations after having discussed the position with you, it can lead to phone, virtual, and face-to-face conversations, and interviews with hiring managers at the company.

If the job description, location, and compensation, align with your qualifications, we encourage you to apply. 

To explore additional opportunities, visit our job board: confidentsearchconsultants.com 

Confident Search Consultants, a division of Confident Staffing, specializes in connecting engineers and qualified professionals with exceptional career opportunities across the United States.

Equal Opportunity Employer: Employees and applicants are provided a full and fair opportunity for employment, career advancement, and access to programs without regard to race, color, religion, national origin, disability (physical or mental), sex, age, sexual orientation, genetic information, or parental status, and will not be discriminated against for any other legally protected group or status.