Customer Quality Program Manager (1706763)             $110k – $125k per year
Fort Mill, SC
Full Time; Direct Hire

Relocation Assistance Available

2-3 months of company paid travel, housing, training and development will occur in Burlington, WA production facilities before beginning the role in Fort Mill, SC.  This timeline can likely be accelerated by strongly experienced candidates.

Key Responsibilities:

• This is a customer-facing role focused on managing the end-to-end customer experience; from delivery and ordering through to product end-of-life.
• Act as a Customer Experience (CX) Manager; even in the absence of complaints, proactively engage with customers to evaluate product effectiveness.
• Play a critical role in capturing and communicating the customer experience back to internal teams.
• Work directly with utility customers and third-party auditors (e.g., factory audits, IPM audits, physical inspections) on a daily basis.
• Oversee customer touchpoints and ensure satisfaction across the lifecycle of the product.

Ideal Candidate Profile:

• Strong background in Customer Experience (CX) or a similar role.
• Excellent interpersonal and communication skills with the ability to engage with high-level customers.
• Able to operate both strategically and tactically.

Requirements:

• Minimum of 7 years’ experience working in a Quality or Customer-Facing organization.
• Minimum of 5 years’ experience in a Quality Management or Project Management role; managing large-scale, cross-functional projects.
• Experience with field failures/complaints required.
• Must be a Certified Quality Engineer (CQE).
• Must be a Certified Internal Auditor.
• Familiarity with utility customers and third-party audits, including:
• Factory audits
• IPM audits
• Physical inspections
• Lean Six Sigma Green Belt or Black Belt preferred; alternatively, certification as a Lean Master or Lean Expert is also acceptable.

Team Structure:

• Will work alongside the local Customer Quality Engineer (CQE), who handles local tactical tasks.
• This manager role focuses on strategy, but will collaborate with the CQE, who may occasionally travel with them.

Upon Applying:

You’ll likely receive a chatbot with basic questions, then upon receiving your timely answers it’s possible that you’ll receive additional outreach of emails, texts and/or telephone calls from our recruiting firm if you’re being considered for this or another similar position.  Upon their recommendations after having discussed the position with you, it can lead to phone, virtual, and face-to-face conversations, and interviews with hiring managers at the company.

If the job description, location, and compensation, align with your qualifications, we encourage you to apply. 

To explore additional opportunities, visit our job board: confidentsearchconsultants.com 

Confident Search Consultants, a division of Confident Staffing, specializes in connecting engineers and qualified professionals with exceptional career opportunities across the United States.

Equal Opportunity Employer: Employees and applicants are provided a full and fair opportunity for employment, career advancement, and access to programs without regard to race, color, religion, national origin, disability (physical or mental), sex, age, sexual orientation, genetic information, or parental status, and will not be discriminated against for any other legally protected group or status.