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Legal Account Manager - Claims Vendor Management
Rosemont, IL
IDj-5895Posted 9/25/2023
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.Join us and play your part in something special!The Legal Account Manager is responsible for external law firm engagement, performance management, and serves as a liaison for claims legal vendor services. The associate will develop and maintain relationships with law firms and business partners through participation in contracting, onboarding, and stewardship meetings. The ideal candidate must demonstrate effective communication & presentation skills and the ability to analyze metrics and identify trends to support productive legal vendor partnerships.

 

​Job Responsibilities:

  • Support the development and maintenance of relationships with external law firms and business partners to achieve optimal litigation outcomes.  

  • Support the use of data analytics to drive law firm performance, litigation strategy and legal billing savings.   

  • Actively inform and promote best practices and use of performance analytics within external law firm network. 

  • Drive our claim’s diversity initiatives to external law firm network to increase the use of diverse timekeepers on company matters.  

  • Assist with audits of attorney/firm billing history.  

  • Participate in the onboarding process for legal vendors. 

  • Support the stewardship and legal vendor renewal process to ensure legal vendor adherence to our guidelines and expectations. 

  • Assist with the execution of internal/external customer training on legal vendor systems and standard operating procedures. 

  • Participate in the preparation of legal vendor performance updates for key partners, senior leaders, and associates. 

  • Maintain legal vendor database. 

Education:

  • Bachelor’s degree or equivalent work experience 

Certifications:

  • Claims designations and/or certifications, paralegal certificate(s), a plus 

Work Experience:

  • Experience with claims account management, general commercial insurance account management experience, and/or 

  • Associate level claims or insurance experience, and/or  

  • Associate level/paralegal law firm experience,  

  • or equivalent experience.  

Skill Sets: 

  • Flexibility and attention to detail. 

  • Self-starter with a bias toward action and strong sense of personal accountability for results. 

  • Ability to handle multiple assignments and assess and analyze data. 

  • Effective interpersonal, analytical, and problem-solving skill set that includes a collaborative approach. 

  • Strong organization and time management skills. 

  • Ability to deliver outstanding customer service. 

  • Strong desire for continuous improvement. 

 

Who we are:

A fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

 

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

 

What’s in it for you:

In keeping with the values of our company's style, we strive to support our employees in living their lives to the fullest at home and at work. 

  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 
  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 
  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.  
  • We offer hybrid working schedules of 3 days in the office and 2 days remote.  

 

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, demonstrated competencies, geographic location, and other factors. The base salary range for the Legal Account Manager position is $50k - $80k/year with 20% bonus potential.

 

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

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