This is a hybrid position working in the Washington, DC office 1-2 days week. Work location and schedule are subject to change based on government requirements.

Responsibilities:

• Create/build, test, and deploy software packages using enterprise deployment tools such as Microsoft Configuration Manager (MCM).
• Create/build, test, and deploy MS OS images for workstations/laptops (local and remote) using enterprise deployment tools such as Microsoft Configuration Manager (MCM).
• Identify, configure, test, and deploy Active Directory Group Policies.
• Identify, evaluate, and recommend next generation mobile desktop solutions (hardware).
• Troubleshoot and resolve software deployments and other problems related to software installations impacting the mobile desktop environment.
• Schedule, plan, coordinate, and implement software package deployments.
• Work with network, firewall, and other system admin technicians to help resolve software installation problems.
• Provide status reports to Engineering Manager/Lead, as requested.

Operational Duties:   

• Respond to and resolve escalated issues that may involve hardware, software, network, firewall, and/or storage related aspects.
• Troubleshoot and resolve escalated incidents/service requests from Tier II and/or planned/unplanned outages. Communicate directly with customers as needed.
• Evaluate, recommend, and support operational changes, enhancements, and modifications based on operational and/or security-related needs.
• Review mobile applications and provide solutions/recommendations on whether applications should be approved for use on the mobile platform.
• Assess, test, and integrate enterprise apps into the mobile desktop environment.
• Perform configuration backups and disaster recovery operations.
• Interface with vendor(s) to resolve hardware/software issues, garner information on future capabilities, and solicit recommendations on product enhancements and/or configurations.
• Develop, maintain, and support operational documentation. Examples include Standard Operations Procedures (SOPs), knowledge articles, user guides, back-up/contingency plans, architectural design documents and diagrams, and/or Information Assurance (IA) related documentation.
• Attend weekly engineering meetings, onsite meetings as scheduled and required, and participate in working groups in support of MRA sponsored projects.

Qualifications:

Required Qualifications:

• Bachelor’s degree and 9 years of experience in an information technology related discipline.
• 5-10 years of overall IT engineering/O&M experience (design, build, test, deploy; Tier II, Tier III, network infrastructure implementation and maintenance) with a focus on desktop deployments using Microsoft Products.
• 3+ years of experience with Microsoft Endpoint Configuration Manager (MECM) for configuration and deployment of software packages.
• Recent (or previous) experience with Virtual Private Networks (VPN). Desired knowledge starting from the structure of the VPN to the user experience in addition to basic troubleshooting skills.
• Mid-level understanding of basic network fundamentals (IP addressing and Subnetting) and understanding of firewalls.
• Recent experience with and the ability to build and manage images for Windows workstations and servers.
• Recent experience with and the ability to deploy MS OS patches/hotfixes to workstations and servers using MCM and other Microsoft tools. Recent experience with testing software packages, documenting test results, and resolving testing issues.
• Recent (or previous) experience with an enterprise-wide desktop/server migration from legacy OS to latest OS.
• Recent Active Directory experience to include configuration and creation of Active Directory Group Policies.
• Experience with O&M support activities (e.g., development of SOPs, rapid resolution of incidents/service requests/request fulfillments, monitoring and maintenance of systems, performing root cause analyses, identification and mitigation of risks to programs and services, and coordination of troubleshooting/testing activities with third party vendors.
• Interpersonal skills such as the willingness and ability to collaborate effectively, self-awareness, a natural ability to empathize with others, and excellent written and oral communication skills.
• Recent Experience working with anti-virus and encryption platforms, PKI and TLS/SSL certificate integrations; Microsoft Defender.
• Must be a U.S. citizen with an Active Secret clearance. 

Preferred Qualifications:

• Experience working with enterprise mobile management vendors such as VMware, Citrix, Microsoft etc.
• Experience working with ServiceNow.
• Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs).
• Familiarity with InTune, Active Role Server (ARS) and ServiceNow management consoles and interfaces.
• ITIL ® Foundation certification.
• Basic understanding of firewall rule interoperability with MDM’s.

EEO Statement