POSITION SUMMARY

The Senior Manager of Production is responsible for overseeing all aspects of production, shipping, receiving, and distributed warehouse operations to ensure operational efficiency and the timely deployment of equipment while adhering to the company’s quality & safety standards. This role involves managing a team of production/shipping & receiving staff, coordinating schedules, optimizing workflows, and ensuring compliance with company policies, regulations, and quality processes. The ideal candidate will have strong leadership, possess good organizational & problem-solving skills, be detail-oriented, love processes & SOPs, is inquisitive and metrics-driven.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Leadership & Team Management:

·        Lead and manage the production team, warehouse, shipping & receiving including supervisors, technicians, and other personnel.

·        Train, develop, and mentor team members to improve performance and promote company core values.

·        Foster a collaborative and high-performance work culture.

Production Planning & Scheduling:

·        Oversee production schedules to ensure timely and efficient product output.

·        Collaborate with other departments (e.g., procurement, project management, field services) to align production timelines and asset positioning with inventory and demand.

·        Optimize production workflows to meet volume, quality, and cost targets.

Process Improvement:

·        Identify opportunities for process improvement and implement strategies to increase efficiency, reduce waste, and improve product quality.

·        Lead continuous improvement initiatives and promote operational excellence.

·        Monitor team performance & quality metrics, and implement corrective actions as needed.

Quality Assurance & Compliance:

·        Ensure adherence to quality standards and compliance with company processes, policies, and standards.

·        Resolve quality control issues and implement corrective actions to prevent recurrence.

·        Conduct regular audits and assessments to maintain high standards of production. The ability to inspect what you expect is critical.

Budget & Resource Management:

·        Develop and manage production budgets and personnel rosters to ensure cost control and resource optimization.

·        Manage the allocation of materials, labor, and machinery to meet production goals.

·        Monitor and report on key production and quality KPIs, providing data-driven insights to senior leadership.

Safety & Risk Management:

·        Promote a culture of safety and enforce health and safety regulations in the warehouse and office environment.

·        Address and resolve any safety hazards or issues promptly.

·        Conduct safety training and ensure adherence to workplace safety protocols.

Communication & Reporting:

·        Regularly report on production progress, challenges, and achievements to senior management.

·        Facilitate communication between different departments to ensure alignment on production goals.

·        Handle escalations and resolve issues that may impact production timelines or quality.

POSITION QUALIFICATIONS

Competency Statement(s)

·        Customer Focused - You maintain the ability to follow company procedures, refine processes, and drive adherence to SOPs ensuring the delivery of quality product to our Customers.

·        Data Driven & Detail Orientated – You understand that the details matter. You find enjoyment in rolling up your sleeves and objectively evaluating data, spotting trends and opportunities for improvement. You inspect results and validate outcomes.

·        Strong Leadership & Performance Management - You believe in promoting a culture of excellence and continuous improvement. Leading by example you find enjoyment in personal and professional growth. We set high standards and together find ways to achieve them.

·        Communication – You believe in crystal clear communication and maintain the ability to communicate effectively with others. You present thoughts clearly and informatively while supporting your thoughts effectively with data.

·        Problem Solving & Owning Resolutions – You pride yourself on ‘owning the outcome’. When presented with a challenge you resolve problems promptly and ensure proper follow through and resolution.

·        Accountability – You hold yourself and your team to a high standard, accepting responsibility and account for your actions. You follow through on commitments.

·        Decision Making – You maintain the ability to make critical decisions while following company procedures and adhering to processes.

·        Ethics – You work with integrity and uphold organizational values.

SKILLS & ABILITIES

Education: Bachelor’s Degree

Experience:

·        Minimum 7-10 years experience in the management of people and manufacturing processes to include knowledge of assembly, costing, and quality control, with at least 3 years in a managerial leadership capacity.

·        Ability to achieve desired results by working with and through others

·        Self- starter with strong initiative; able to work effectively with minimal supervision

·        Excellent analytical and problem solving skills

Computer Skills:

Experience with an ERP software such as Netsuite

Experience using Google Suite, ZenDesk

Supervisory Responsibility:

This role will have direct reports and supervisory responsibility

Other Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires light to

heavy lifting, standing, bending, walking, repetitive movement and the ability to work a flexible schedule when necessary.

WORK ENVIRONMENT

This job operates in both a professional office and warehouse environment. This role routinely uses

standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.