Accounts Receivable Specialist

Our client is a global company headquartered in Sarasota, Florida, with a focus on the digital imaging industry. They are currently seeking a full-time Accounts Receivable Specialist to join their expanding team.  Candidates should bring initiative, and will be responsible for performing a variety of accounting tasks requiring accurate & timely recording of cash receipts, research & efficient resolution of issues as they arise, and daily interaction with outside customers and other departments relative to specific assigned accounts.

RESPONSIBILITIES & DUTIES:

• Execute outbound collection calls and emails in manner to collect funds while preserving client relationships
• Exhibit good customer service by resolving customer billing issues and inquiries with a sense of urgency
• Review and monitor assigned accounts and all applicable collection reports to identify aged receivables
• Communicate with sales representatives in a timely manner regarding customer account status, pending orders, credit limits, and all other inquiries
• Identify issues attributing to account delinquency and pursue resolutions
• Process deposits for credit card batches and research discrepancies
• Manage collection of customer payments in accordance with payment due dates
• Post and apply customer payments for specified subsidiaries daily - lockbox, ACH/wire, and checks mailed to the office
• Reconcile PayPal transactions and record returned payments weekly
• Record and review notes in CRM regarding customer communication
• Review and resolve auto invoicing failures daily
• Generate manual invoices for liftgate, shipping charges, and other miscellaneous charges
• Issue customer refunds for cancelled orders, duplicate payments, sales tax adjustments, and returns
• Assist with external audits, including but not limited to running reports, process demonstrations, and providing back up for entries

QUALIFICATIONS:

• Solid understanding of accounts receivable process and collection activities
• 2-5 years accounts receivable experience
• Proficiency in MS Office with strong MS Excel knowledge
• Detail-oriented, organized, resourceful, deadline driven, and able to manage shifting priorities
• Able to work well with others in a fast-paced, collaborative team environment
• Excellent written and verbal communication skills
• Must be able to work from home or in the office in a paperless environment with limited supervision
• Associate or bachelor’s degree in accounting (preferred)
• NetSuite experience (preferred)
• Must be able to take initiative and work independently
• Must be comfortable inquiring for guidance as needed