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On-Site

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Plastic Surgery Front Desk Coordinator

Mclean, VA

IDj-5093Posted 9/15/2025

Plastic Surgery Office

We are a concierge plastic surgery practice seeking a polished, professional, and self-motivated Front Desk Coordinator/Assistant Office Manager to help oversee daily operations. This is an excellent opportunity for someone with a strong administrative background in healthcare who thrives in a refined, patient-centered environment.

Position OverviewThe ideal candidate is organized, discreet, service-oriented, and capable of maintaining the high standards expected in a concierge medical setting. You will work closely with the Practice Manager and physician to ensure seamless day-to-day operations, while providing an exceptional patient experience.

Front Desk Coordinator/Assistant Office Manager

Job description:/Key Responsibilities:

The front desk coordinator manages the front desk of an office, including the reception area and meeting rooms, and is responsible for a variety of tasks:

Provide exceptional customer service consistently.

Serve as the primary point of contact for patients and addressing inquiries. Answer phones and handle calls accordingly. Call, text and email patients as needed.
Work directly with the Patient Coordinator/Office Manager and Physician as well as other staff to handle patients' needs.
Consistently systematize and improve processes of lead management and patient experience. Process new patient leads. Assist with scheduling office appointments as requested by patients.
Check patients in and out of the office. Collect payments. Check voicemails throughout the day and return calls as necessary.
Perform administrative functions such as data entry, filing paperwork, and processing bills. Manage patient documentation and medical records, ensuring accuracy and compliance with regulatory standards.
Coordinate patient appointments, surgeries, and follow-up care. Provide support throughout the scheduling and treatment process. Facilitate communication between patients and other healthcare providers as needed.
Collaborate closely with the surgical team, including surgeons, nurses, and medical assistants, to ensure seamless patient care. Assist with preparing surgery scheduling sheets.
Assist with insurance verification, prior authorizations and reimbursement claims.
Ensure compliance with HIPAA and office protocols.
Continuously evaluate and improve administrative workflows
Handle all assigned tasks/ad hoc projects as assigned.

Job qualifications/ Requirements for the position:

Excellent customer service skills with outstanding phone, written, and verbal communication skills. Professional and polite demeanor. Hold a high level of professionalism when interacting with clients, patients, and staff members.
Attention to detail is a must. Being able to work independently. Being able to stay focused throughout the workday.
Positive attitude and problem solving is a must. Positive and upbeat personality which never tires of patient interactions and conversations. Being able to maintain a positive attitude in any given situation.
Being able to switch priorities based on patients’ needs.
Strong interpersonal and communication skills, with the ability to interact effectively with patients, caregivers, and healthcare professionals.
Motivated individual with the ability to multitask, be open to learning, and be ready to “jump in” to get the job done.
Willingness to help and contribute to improve overall office success with a "team player" outlook

- Bachelor’s degree strongly preferred
- 3+ years of experience in a healthcare setting
- Outstanding interpersonal, phone, and written communication skills
- Tech-savvy with working knowledge of Microsoft Office Suite
- Excellent time management, organization, and problem-solving skills
- Ability to remain calm and professional in a fast-paced environment
- Positive, proactive attitude and commitment to high-quality patient service

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