Why This Is a Great Opportunity

• Join a stable, established company where your work directly supports both office users and production operations.
• Step into a hands-on role with visibility, variety, and real day-to-day impact.
• Be the go-to IT support person helping keep systems, devices, and teams running smoothly.
• Work across Microsoft 365, user support, devices, basic networking, and production-facing technology.
• Gain exposure to both end-user support and broader systems improvement initiatives in a growing operational environment.

Location: This role is fully on-site in Fishers, Indiana, with occasional travel to Bedford, Indiana to support operations as needed.

Note: Must have 2+ years of IT support or systems experience, strong Windows and Microsoft 365 skills, basic networking knowledge, and the ability to work on-site in Fishers. Experience in a manufacturing or operational environment is strongly preferred.

About Us

We support a business focused on operational excellence, practical innovation, and keeping critical systems running the right way. Our team values responsiveness, problem-solving, teamwork, and hands-on support that helps both office and production teams succeed. Confidential Employer.

Job Description

• Provide day-to-day IT support across hardware, software, user access, and network-related issues
• Troubleshoot Tier 1 and Tier 2 support needs for office and production users
• Set up, configure, and maintain laptops, desktops, peripherals, and production devices including RF handhelds
• Support Microsoft 365 including Outlook, Teams, shared resources, and user account issues
• Manage user accounts, permissions, and access in Active Directory and Microsoft 365
• Troubleshoot printers, scanners, and label printing systems
• Assist with basic network and infrastructure support including Wi-Fi, VPN, and switches
• Support production floor systems and ERP-related needs
• Partner with internal teams and outside vendors to resolve technical issues quickly
• Assist with upgrades, system improvements, and ongoing IT initiatives

Qualifications

• 2+ years of IT support, help desk, desktop support, or systems support experience
• Strong working knowledge of Windows and Microsoft 365
• Basic understanding of networking, user access, and device setup
• Experience with Active Directory and account administration
• Strong troubleshooting and communication skills
• Ability to work independently and support users with different technical comfort levels
• Experience in manufacturing, warehouse, or operational environments preferred
• NetSuite experience is a plus
• Associate’s degree, technical training, or equivalent hands-on experience is helpful

Why You Will Love Working Here

This is a great opportunity for someone who likes solving problems, staying hands-on, and being the person others rely on. You will have a visible role, meaningful ownership, and the chance to support both daily operations and longer-term system improvements in an environment where your work truly matters.

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