Our client, a healthcare organization in Oakland, is looking for a talented Director of Program Services to join their team on a full-time basis.  The Director of Programs and Services is responsible for overseeing the organization’s core service programs, ensuring high-quality delivery, operational efficiency, and alignment with revenue and strategic goals. This role serves as a key member of the executive leadership team and acts as a bridge between frontline service delivery and executive management. The salary range is $175,000 - $200,000 annually depending on experience.


RESPONSIBILITIES:

Program Oversight & Service Delivery:

• Lead and manage all core programs and services, ensuring quality, consistency and scalability
• Oversee day-to-day program operations, including service delivery and coordination
• Maintain focus on core business lines that drive the majority of organizational revenue
• Ensure programs meet client needs and organizational standards

Leadership & Team Management:

• Supervise direct reports, including:
  • Client Services Supervisor
  • Office Manager
• Provide guidance and oversight for both service delivery and operational functions
• Support staff development, accountability, and performance management

Operations & Process Management:

• Work with and support the Operational Accounting Manager on administration of FMS  services
• Collaborate with the Office Manager on operational and facility-related needs
• Maintain, improve, and develop processes to support efficient program delivery
• Drive workflow optimization and operational consistency across programs
• Ensure strong cross-functional collaboration and communication

Performance Management & Reporting:

• Define, track, and report on KPIs and program performance metrics
• Analyze data to evaluate program effectiveness and identify areas for improvement
• Develop reports and present performance updates to executive leadership
• Ensure programs are operating efficiently and meeting performance expectations

Revenue & Program Effectiveness:

• Ensure programs contribute to revenue generation and organizational sustainability
• Monitor program performance to maintain high-quality service delivery
• Identify opportunities to improve service offerings and expand program capabilities

Strategic Collaboration:

• Partner with executive leadership on program direction and service development
• Support growth initiatives within existing service lines
• Collaborate across departments to ensure alignment and execution of organizational goals

QUALIFICATIONS:

• Experience in home healthcare, elder care, or a closely related field strongly preferred
• Experience managing programs, services, or operations in a service-based environment
• Proven ability to oversee teams and manage cross-functional operations
• Strong experience with KPIs, metrics and performance reporting
• Experience developing and improving processes and workflows
• Ability to operate between frontline teams and executive leadership
• Strong communication, collaboration and organizational skills
• Bonus: Experience in home healthcare (most aligned), or related industries such as:
  • Healthcare services
  • Social services
  • Education or program-based organizations
• Bonus: Experience supporting program growth and service development
• Bonus: Familiarity with data reporting tools and performance tracking systems

PHYSICAL REQUIREMENTS:
 

• May be tasked with lifting, carrying, pushing or pulling up to 25 lbs., if able to do so.
• Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time.
• Must be able to bend at the knees and waist frequently
• Must be able to repetitively use a telephone and a computer mouse and keyboard.

All employment is contingent on candidates providing at least two positive professional references from prior managers.
We are looking for local candidates only.  U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
To apply for this position please visit our website at www.PsiNapse.com, and click on “Looking for Work”.
Thank you for your interest. Please understand that only qualified candidates will receive a response.
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.