Director of Operations

Our client, a mission-driven Social Services organization in Oakland, is seeking an experienced Director of Operations to join their leadership team on a full-time basis. Reporting directly to the CEO, the Director of Operations partners closely with executive leadership to design, implement, and oversee standardized operational procedures across Support Services and Client Services.

This role provides strategic and hands-on operational leadership, ensuring alignment with Accounting and Human Resources policies, monitoring departmental performance, delivering coaching and feedback, and leading employee relations actions as needed. The Director of Operations directly oversees the Support Services Supervisor, Client Services Supervisor, and Custodial staff, and plays a critical role in driving operational consistency, accountability, and continuous improvement across the organization.

RESPONSIBILITIES:

• Provide strategic oversight of day-to-day operations for the organization’s Oakland headquarters and affiliated remote locations.
• Partner with the CEO to develop, standardize, and enforce operational policies and procedures across administrative and client-facing teams.
• Lead, coach, and evaluate supervisory staff; monitor performance metrics, provide feedback, and conduct disciplinary actions when necessary.
• Collaborate with HR and Accounting to ensure compliance with employment policies, budgeting standards, and internal controls.
• Analyze departmental performance using key operational metrics and report findings and recommendations to executive leadership.
• Serve as senior operational support during staffing gaps, escalations, or critical incidents.
• Oversee facilities management, including tenant support, security systems, alarms, and vendor coordination.
•  Manage and resolve client, employee, and Regional Center service issues, ensuring timely and professional outcomes.
•  Identify operational inefficiencies and lead process improvement initiatives across departments.
• Oversee departmental purchasing, supply management, and budget adherence.
• Lead and coordinate special projects, including rollout of new operational systems or workflows.
• Act as point of escalation for IT-related operational issues, coordinating with external or internal support teams.
• Oversee the organization’s vehicle fleet, including maintenance scheduling, compliance, and utilization tracking.
• Support due diligence, onboarding, and integration of acquired organizations.
• Review and align Operational policies, compensation structures, and employment practices during M&A activities.
• Be available for occasional overtime to support organizational needs.

QUALIFICATIONS:

• 7-10 years of progressive Operations leadership experience, preferably within a healthcare, home care, human services, or similarly regulated environments.
• Bachelor’s Degree from an accredited college.
• Strong background and understanding of Mergers and Acquisitions.
• Proven ability to lead teams, manage supervisors, and influence cross-functional stakeholders.
• Strong written communication skills with the ability to produce clear, professional documentation.
• High proficiency with Microsoft Office Suite and operational reporting tools.
• Demonstrated success leading process improvement, change management, and operational projects.
• Highly self-directed, strategic thinker with the ability to balance leadership and hands-on execution.
• Culturally competent, equitable, and committed to fostering an inclusive workplace.
• Strong organizational, analytical, and problem-solving skills.
• Ability to perform effectively in a fast-paced, mission-driven environment.
• Professional fluency in English and Spanish (written and verbal) preferred.

PHYSICAL REQUIREMENTS:

• May be tasked with lifting, carrying, pushing or pulling up to 25 lbs., if able to do so.
• Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time.
• Must be able to bend at the knees and waist frequently
• Must be able to repetitively use a telephone and a computer mouse and keyboard.

All employment is contingent on candidates providing at least two positive professional references from prior managers.

We are looking for local candidates only. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
To apply for this position please visit our website at www.PsiNapse.com, and click on “Looking for Work”.

Thank you for your interest. Please understand that only qualified candidates will receive a response.

PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.