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Bucharest, B
IDCA168-2741038Posted 12/12/2024
Klantenservice Medewerker Nederlands (Hybride Rol)
Locatie: Boekarest, Roemenië
(Hybride Remote met geplande thuiswerkdagen)
Basissalaris: €24.000 tot €25.300 + voordelen
Meerdere vacatures.
Jouw Profiel
- Uitstekende spreek- en schrijfvaardigheid in het Nederlands (C1-niveau) en Engels - vloeiend en gemakkelijk correct spreken en schrijven - verplicht
- Eerdere werkervaring in een internationale hotelomgeving is een groot voordeel, maar niet verplicht
- Goede communicatie- en klantenservicevaardigheden, enige ervaring in BPO / callcenter is een pluspunt
- Afgestudeerd in elke discipline / Studenten
- Bereidheid om met klanten naar de benodigde informatie te zoeken met een sterke focus op het oplossen van klantverzoeken
- Bekwaam in Microsoft Office, Outlook, Social Media
- Bereid om te werken in een callcenteromgeving met roulerende diensten
Belangrijkste verantwoordelijkheden
- Lever voorbeeldige klantenservice via telefoon / e-mail / social media
- Beheer als onderdeel van het Contact Center-team telefoongesprekken / e-mails / social media-berichten van klanten van een wereldwijd toonaangevende hotelgroep en behandel vragen over nieuwe reserveringen, wijzigingen in bestaande boekingen en andere aspecten van gastvrijheid, diensten, bagagevragen
Wij bieden
- Competitief salarispakket
- Grondige training die alle teamleden in staat stelt effectief te presteren
- Carrièregroeimogelijkheden binnen een internationaal groeiend team
Let op: Deze vertaling is bedoeld als algemene richtlijn en kan mogelijk kleine aanpassingen vereisen om de juiste nuances en toon te behouden.
Dutch Speaking Customer Service Representative (Hybrid Remote Role)
Location: Bucharest, Bucureşti, Romania(Hybrid Remote with Scheduled work from home days) Base Salary - EUR €24,000 to €25,300 + Benefits Multiple Openings.
Your Profile
- Excellent speaking and writing skills in Dutch (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
- Previous work experience in an international hotels environment is a valuable advantage, but not mandatory
- Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
- Graduate in any discipline / Under graduates
- Willingness to search for required information from customer with a strong focus on solving clients requests
- Proficient in Microsoft Office, Outlook, Social Media
- Willing to work in a contact center environment with rotational shifts
Key Responsibilities
- Deliver exemplary customer service via phone calls / email / social media
- As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries
We offer
- Competitive salary package
- Thorough training enabling all team to perform effectively
- Career growth opportunities within an international developing team
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