$105,000 - $120,000 Per Year + 6% BONUS

We’re looking for an experienced Field Service Engineer to support our client's growing number of lab automation systems. In this role, you’ll install, maintain, and repair equipment at a key customer site. You’ll play an important part in helping the customer get the most out of our products. This position requires strong technical skills, a professional attitude, and a focus on customer service.

You’ll work closely with other support engineers, application specialists, and account managers to ensure customer satisfaction. This is an on-site role based at a customer location in Pennsylvania, with occasional travel to our client's headquarters near Boston.

Responsibilities:

• Troubleshoot, fix, and maintain HighRes lab automation equipment and systems.

• Set up and calibrate robotic systems at the customer site.

• Respond quickly to support requests and help diagnose technical issues.

• Keep detailed records of support cases and repairs.

• Work with our internal teams to update, upgrade, or move equipment at customer sites.

• Train customers on how to use our systems, including basic software training.

• Build strong relationships with customers through clear and helpful communication.

• Write service guides and share troubleshooting tips to help improve support.

• Help train and guide junior team members to maintain high service standards.

• Continue learning through technical training and skill development.

• Occasionally work with third-party equipment manufacturers to help solve complex issues.

• Keep track of spare parts and tools to make sure everything is in stock and ready to use.

Qualifications: 

• A technical qualification (HNC or similar), ideally in mechanical or electrical engineering.

• At least 4 years of hands-on experience in a service or support role, especially with lab automation, robotics, or lab instruments. In-house automation support experience also counts.

• Experience with cooling systems, software, networking, or programming is a plus but not required.

• Strong customer service and communication skills.

• Excellent problem-solving abilities.

• Well-organized and able to manage your own schedule.

• Willingness to travel as needed.

• Valid driver’s license required.