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Hybrid
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We are seeking a dedicated and experienced WMS Solutions Analyst to join our dynamic team. This hybrid role offers an exciting opportunity to collaborate with both external clients and internal teams to design and implement effective warehouse management solutions. Your expertise will be pivotal in optimizing business processes and enhancing system capabilities.
Key Responsibilities:
- Collaborate with clients, IT departments, and project teams to design freight management solutions.
- Translate business requirements into detailed system requirements.
- Manage projects and solutions to align with client expectations and ensure successful outcomes.
- Serve as the main point of contact for client communications, addressing updates, issues, and inquiries.
- Test and validate that solutions meet both customer and business process requirements.
- Participate in sales presentations to showcase technology solution capabilities.
- Design business process solutions leveraging system functionalities.
- Identify and recommend new applications and functionalities to meet specific business needs.
- Provide training to end-users on solution utilization.
- Lead project scope discussions and recommend technical solutions tailored to customer needs.
- Develop comprehensive project plans including timelines, milestones, and objectives.
- Conduct regular meetings to evaluate project effectiveness, cost implications, and solution quality.
- Analyze system capabilities to inform technical solution creation.
- Identify opportunities for system enhancements and value generation.
- Lead and mentor a team of Solution Analysts, providing guidance and support.
- Communicate project tasks to relevant departments for solution development and implementation.
- Ensure solutions meet quality standards and customer requirements.
- Provide feedback on team performance and contribute to associate reviews and training.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Management Information Systems, or Business Administration.
- 10 years of experience in Solutions Design.
- 7 years of direct work experience with WMS systems
- 5+ years of experience in data analysis and SQL.
- 3+ years in project management, handling large-scale projects and multiple projects simultaneously.
- Prior experience in consulting and business solutions.
- Experience acting as a liaison between customers, operations, and technology.
- Preferred certifications: Green Belt, Black Belt, Lean, or PMP.
- Experience with RT Locator is a plus.
- Comprehensive understanding of implementation project lifecycle, methodologies, and standards.
- Proficient troubleshooting skills with the ability to apply knowledge effectively.
- Knowledge of relevant technologies and their application in solution development.
- Strong skills in collaboration, communication, customer service, and time management.
- Ability to work independently and as part of a team, with a focus on initiative and problem-solving.
- Willingness to travel as necessary.
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