Job Duties and Responsibilities (Essential Functions)

• Effectively lead, manage, and mentor the Field Service and Test staff with an emphasis on employee growth, project success, and overall performance.
• Set clear goals and objectives, assess progress, and instill a performance-oriented culture with a focus on accountability.
• Deploy a strategy that builds, retains, and engages all employees through inclusion and teamwork.
• Coordinate with various technical disciplines within the organization to collaborate, optimize, and improve work and staff.
• Assist all levels of Management in articulating capabilities and capacity in support of project and customer service objectives.
• Identify, mentor, and coach the development of inexperienced staff and elevate the overall safety, technical and professional expertise of the team.
• Provide engineering and manufacturing with suggestions for process and product improvements related to technology, operating experiences, ease of installation and commissioning by providing drawing and document redline updates.
• Ensure and document that staff are current with relevant safety training, technical certifications and industry qualifications.
• Establish system testing requirements and plans and assist in equipment inspections and startup and troubleshooting of low and medium voltage switchgear, ATS’s, circuit breakers, protective relays, and control systems.
• Collaborate with assistant project managers, engineers, and technicians to meet project deliverables, contract requirements, schedule and budget expectations.
• Review technical vendor submittals for installation and commissioning requirements.
• Ensure compliance with all safety and quality requirements.
• Assist with estimating project costs to sales.
• Support compliance of Quality Assurance requirements according to ISO 9001:2015, customer, national, and international standards.
• Support the development and maintenance of project schedules and manpower requirements.
• Create and maintain department documentation such as work instructions, guides, and new employee onboarding plans.
• Manage 24/7 technical support for field startups, warranty claims and maintenance contracts.
• Oversee troubleshooting and assistance in the configuration of control systems utilizing PLC/HMI control platforms.
• Develops and maintains effective working relationships with manufacturers and vendor representatives.
• Resolve customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction.
• Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers.
• Oversee the development and implementation of training plans and documentation for client applications.
• Create and maintain equipment calibration logs and oversee equipment asset management.
• This role is typically in the office, with occasional travel up to 15%.