Title: Customer Service Representative, HVAC 

Job OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our client's dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience through effective communication and problem-solving skills.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Utilize strong phone etiquette to maintain a friendly and professional demeanor during all interactions.
• Perform data entry tasks to update customer records and track interactions accurately.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Support sales efforts by identifying opportunities for upselling or cross-selling products and services.
• Maintain an organized office environment to facilitate efficient workflow.

Requirements

• Previous experience in a customer service role is preferred.
• Basic Understanding of HVAC Systems
• Strong verbal communication skills with an emphasis on phone etiquette.
• Proficient in data entry with attention to detail.
• Ability to analyze situations quickly and provide effective solutions.
• Bilingual candidates are highly desirable, as they can assist a broader range of customers.
• Familiarity with customer support software or CRM systems is a plus.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• A positive attitude and willingness to learn in a fast-paced environment.