National Account Manager

This position is the primary client contact for all aspects of the OEM-based Approved Dealer Essential Tool Program and is responsible for managing essential service tool development and sourcing, as well as warehouse stocking levels for follow-on sales. This position also provides customer support for corporate and dealer related escalation issues.

Duties and Responsibilities

·        Primary client contact for all needs associated with OEM tool program

·        Ensure client timelines are met

·        Communicate effectively with customer service group and/or customer to ensure customer inquiries are being resolved in a reasonable time period

·        Manage and address escalated customer issues and resolve as appropriate

·        Communicate essential tool inventory levels and help generate stocking levels and reorder points

·        Be the liaison with the web development team for new content and pricing, and manage for timely completion of enhancements and fixes

·        Maintain essential service tool database

·        Provide an accounting of program transactions to client and management on a monthly basis

·        Assist with usability and validation of new automotive tool assisting and leading the efforts of the assigned engineer

·        Identify business development opportunities to identify areas for account growth

·        Keep the program organized in such a manner that the projects flow smoothly and, if necessary, can be handed over to another Program Manager or Coordinator

·        Maintain a professional and comfortable relationship with the customer to ensure the highest level of service

Qualifications

·        Bachelor’s degree in business or related field

·        Previous OEM service experience or dealership service operation experience and/or knowledge of the service equipment industry is a must

·        5+ years related work experience in account management, program management and project management

·        Working knowledge of Microsoft Windows, Word, Excel, PowerPoint and Project (or similar application); ability to utilize the higher functions of Excel such as pivot tables and macros

·        Solid written and oral communication skills

·        Ability to present to senior management of company and customer; communicate with suppliers and different levels within the corporate customer

·        Ability to organize complex projects and work within a deadline driven environment

·        High energy level, capability in partnering with customers, results oriented, and ability to handle unstructured or unexpected situations

·        Ability to lead in a “matrix” environment and handle multiple concurrent assignments; demonstrated ability to be proactive and lead cross-functional teams

·        Willingness to travel