Inside Sales Rep

Location: Ladson, SC (Greater Metro Charleston)
Job Type: Full-time, On-site
Compensation: $50,000 – $60,000 annually (DOE)
Reports to: President

Position Summary

The Inside Sales Rep supports sales and customer service activities, with a focus on lead generation, order management, and customer communication. This role is responsible for identifying new prospects, maintaining accurate sales records, responding to inquiries, and ensuring a high level of customer satisfaction. The position requires a proactive, detail-oriented professional with experience in inside sales and account support.

Key Responsibilities

• Research and identify prospective customers, input information into CRM.
• Generate and process new sales leads; follow up on marketing and referral sources.
• Conduct daily outbound calls to qualify and nurture potential clients.
• Respond promptly to inbound inquiries via phone, email, and online channels.
• Manage sales pipeline through order confirmation and fulfillment.
• Maintain accurate customer records and communication logs in CRM.
• Prepare and distribute marketing materials; follow up to gather feedback.
• Collaborate with management and peers to improve processes and service.
• Provide administrative support and reporting as directed.

Performance Expectations

• Meet or exceed individual sales activity and performance targets.
• Build and maintain professional relationships with prospective customers.
• Maintain a high standard of accuracy, communication, and follow-through.

Qualifications

• Minimum 3 years of inside sales experience.
• Strong communication skills (verbal, written, and virtual).
• Proficient in Microsoft Office; prior CRM or ERP experience a plus.
• Customer-service focused with strong organizational skills.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced, target-driven environment.

Benefits

• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off