Service Manager role will provide leadership to the local branch which includes overseeing the fulfillment process for work sold to ensure customer’s requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved. You will collaborate with other managers, shop and support staff, technicians, customers and others to help ensure the most simplified and dependable life safety solution on the planet! This is a fast paced and demanding role with high visibility within the company.

Responsibilities

• Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
• Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the district and general manager
• Provides leadership and supervision to technician team and responsible for the team’s development and training
• Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities
• Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements. Assists project managers and engineers with said activities as well
• Monitors warehouse inventory, truck inventory. Assists purchasing and inventory control specialists with said activities
• Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to scheduling coordinator on scheduling activity of technicians
• Works with the technician team to generate pull-through service and repair work on existing house accounts. Leads customer care initiatives
• Responsible for technician goal setting and performance reviews and will ensure completed on-time each year
• Supports technician training by coordinating training with training department. Reports training plan and budget to RM & GM
• Work with account managers, sales, and other operational leaders in order to resolve customer issues, including customer visits
• Provides weekly job status, revenue and reports to DM & GM
• Coordinates with fleet manager and office staff on fleet management activities such as oil changes, repairs, and general maintenance
• Other projects as assigned

QUALIFICATIONS

• Associate’s degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler
• 3 – 5 years of business experience in sales and / or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry
• Bachelor’s Degree in a related field preferred
• NICET Level 1 Certified preferred
• 3 + years of leadership experience within the life safety industry preferred
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills
• Superior management skills, excellent time management, planning, and forward-thinking skills
• Must demonstrate ability to work with and influence peers and management
• Expert familiarity with applicable codes (i.e. NFPA )