• Analyze specific and complex business problems to be solved with applications. 
• Participate in the analysis and design of system solutions, providing assistance and direction to development teams, leveraging a standard SDLC model from Concept, Analysis/Requirements through Development, Quality Assurance, Implementation and Decommission.
• Analyze impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews
• Assist in the identification and development processes and procedures within applications that are cost-effective and meet user requirements. 
• Configure system settings and options; plan and execute unit, integration and acceptance testing; and create specifications for systems to meet business requirements.
• Develop, maintain, and continuously progress in knowledge of business functions
• Understand and fully utilize ITIL-type methodology for responding to functional and technical issues, from incident management, assist in technical investigation to identify root causes, creating plans and mitigation for user processes
• Provide analysis and recommendations to consistently improve business processes and technology with analysis, providing both design and execution of training of customers, help desk personnel and system developers on new and existing processes
• Manage issues resolution with appropriate levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately
• Independently run small projects, leading application, infrastructure, and business resources utilizing the SDLC model
• Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers to advance system efficiency and overall IT perception and support
• Travel to domestic and international locations as needed

IDEAL PROFILE:

• EXPERIENCE: 3+ years’  in a business analysis role, in a multi-location organization, in a 24x7 environment (preferably in a Distribution environment) working with JD Edwards EnterpriseOne (E1).
• Working knowledge of business processes, system development and process improvements
• Proficient in gathering business requirements, process flows and use cases
• Experience with modeling and mapping as-is and to-be business processes
• Excellent verbal and written communication skills
• Expert in Microsoft Office
• EDUCATION: Four-year Bachelor of Science degree in Engineering, Computer Science, or a BS/BA in Management Information Systems/Science
• LOCATION: Reside within a reasonable commute to the office in Rosemont, IL to work from the office Monday-Thursday and willing to travel as needed (domestic and international)
• WORK AUTHORIZATION: Legally authorized to work in the USA without without any form of sponsorship, now and in the future.
• This position must pass a post-offer background and drug test