If you're a tech aficionado with a passion for making a difference, this is your chance to shine. Apply now and be part of something extraordinary!

IMPACT: The Technical Business System Analyst, ServiceNow, will work as part of our client’s MIS team, playing a hands-on role shaping and optimizing the company’s ServiceNow platform and related systems that support audit, compliance, and inventory operations. This role is ideal for someone who enjoys solving complex problems, improving systems, and collaborating across teams to deliver smarter, faster solutions.

COMPANY: A $1.5B+ globally recognized, publicly traded company with a long-standing presence in internet infrastructure and cybersecurity.

OFFERED: At this company, you will enjoy competitive perks like stock options, bonuses, employee stock purchase plan and comprehensive benefits, all while collaborating with top-tier professionals in a dynamic environment. Join a global team where you will make a direct impact on security and innovation. With a hybrid, flexible work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society.   

LOCATION: Reston, VA. This is a flexible hybrid, requiring work from the office 2x/wk

This is an excellent place for an IT professional to work and live. The area was master-planned to balance work, life, and nature, and it offers parks, lakes, and trails, great schools, a walkable town center with shops, restaurants, and entertainment and access to the Metro Silver Line for easy commuting into D.C.

IDEAL PROFILE

We’re looking for a hands-on technologist and problem solver who thrives on optimizing systems and driving impact. The ideal candidate brings a blend of technical depth, analytical thinking, and curiosity. Must be able to collaborate, map, work through issues with developers, manage process, etc.  

• 8+ years of IT experience (or 6+ with a master’s) with a strong background in ServiceNow—across modules such as ITSM, Change/Incident/Problem Management, Asset Management, CMDB, Release Management, GRC, or Vendor Risk Management.
  
• Experience with Software Asset Management (SAM) / IT Asset Management (ITAM) for both on-prem and SaaS environments; familiarity with tools like USU, SNOW License Manager, or HP Asset Manager is a plus.
  
• Some familiarity of RESTful web services, Linux, scripting, and technical audit platforms; strong OS and Web UI understanding.
  
• Exposure to Agile / Scrum methodologies (ideally using Jira, Confluence, or SharePoint) and experience across the full system life cycle.
  
• Familiarity with virtualization and containerization technologies such as VMware, AIX, KVM, Docker, and Kubernetes is a plus.
  
• Strong analytical mindset and communication skills—able to work with developers to translate complex issues into actionable solutions.
  
• Certifications in ServiceNow administration is preferred.