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I.T. Project Manager - Professional Services
Charlotte, NC
IDj-6931Posted 12/2/2024

IMPACT:

This I.T. Project Manager provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following:

  • Leads internal and client project status meeting and manages all aspects of project management for IT projects
  • Demonstrates skills in multiple project management methodologies including Agile and Waterfall
  • Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives
  • Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate.
  • Follows company project management methodology, while at the same time subjectively assessing the best project management tools to use on a project-by-project basis
  • Ensures on-time, on-budget project delivery for the customer business
  • Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc)
  • Initiates interaction with the customers and resolves service issues while fostering key relationships
  • Maintains daily / weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency.
  • Manages escalations as necessary
  • Produces ad hoc and recurring reports relating to time and utilization & performance of delivery, IT Support and monitoring teams.
  • Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager
  • Complies with all people-related processes as mandated by company
 
OFFERED:
  • Remote work
  • Highly competitive salary & benefits
  • Strong opportunities for growth 
 
 
IDEAL PROFILE:
This position requires a strong foundation in project management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes.
  • 7-10 years of experience in an IT project management related capacity, including work with multiple methodologies (Waterfall & Agile required).
  • Stable work history in customer-facing technology coordination role, including promotions/progression and/or accolades & awards.
  • Able to guide both internal and client project team members to ensure deadlines are met, scope is kept on track, and risks are proactively addressed.
  • Strong interpersonal skills and managing internal and external stakeholders
  • Experience working with multi-disciplinary teams
  • Able to assertively manage project team members (company and client) to ensure dates are met, scope is controlled and risks are actively mitigated.
  • Detail oriented and process focused mind set
  • Strong business acumen with ability to establish and manage standard operating procedures for service delivery
  • Highly skilled with various Microsoft applications related to project management and communication.
  • Able to meet minimal travel requirements for milestone related meetings.
  • Located in the Eastern time zone and be either a US Citizen or US Permanent Resident.
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