Our client is a UX/UI Center of Excellence.  We are looking for a Senior UX Researcher to focus on UX strategy, UX research and usability studies. The team is highly visible within the organization. This role is expected to make significant contributions to organizational objectives directly affecting the user experience and our products.

The UX team has strong consensus from the executive level that enables them to deliver exceptional experiences for our customers and users. They provide products that delight and exceed customer expectations and take on complex customer, business, and design problems. They are leaders with vision and continuous learners, always seeking to improve processes and methodologies.

What you will do:

• Apply your expertise and knowledge of research methodologies, human factors, the user-centered design process, and statistics to product and customer service design in an Agile working environment.
• Collaborate with stakeholders, product management, customer support to address user pain points and inform opportunities.
• Independently and collaboratively plan, execute, and analyze research activities and deliverables across products.
• Perform qualitative and quantitative data analyses to improve customer and user experiences.
• Undertake comparative and competitive analyses to evaluate industry and non-industry products and experiences.
• Evolve our User Research practice with input into planning, methodology, deliverables, and more.
• Work closely with product teams and UX designers to identify strategic research opportunities, define objectives and build hypotheses.
• Analyze data and generate insights towards product roadmap to think about short-, medium- and long-term product strategy.
• Identify what's important and prioritize discoveries for upcoming design and future research.
• Tell the story of the data through collaboration with UX designers for leadership and peers.
• Own UX measurement by adapting UX/UI processes and Google Analytics.
• Ensure on-time delivery of research activities and deliverables.

Requirements:

• Conduct user research for software/web-based products
• Demonstrated knowledge of user-centered design principles and practices
• Hands-on experience with qualitative and quantitative research methods
• Hands-on experience working with a variety of research activities, including: workshop, surveys, card sorting, user testing, etc.
• Hands-on experience to work on UX research and strategy deliverables including lean canvas, personas, journey maps, service blueprint, story mapping, etc.
• Curious and creative; enjoy complex issues and problem solving
• Guide stakeholders to translate insights into opportunities
• Actively monitor and analyze research, data, and trends from internal sources, and industry insights to inform and optimize the overall approach
• Great interpersonal skills and clear communication skills
• Ability to work and manage time independently
• Excellent facilitation and presentation skills
• Note: Must have UX research process and example deliverables to be considered.

What is expected of you:

• Enjoy thinking and working in complex systems to identify and resolve problems. You bring clarity and direction to ambiguous situations through solid analytical abilities.
• Have an open mind. You like exploring multiple paths and validating several outcomes.
• Are fast learner and excited to learn about and try out new technologies, processes, and ideas.
• Have a positive intent attitude. You are willing to take on any task that might help take one of our products a little further.
• Love to bring others along with you. You like to use your expertise to mentor others.
• Think about problems from the user's point of view, and you are motivated primarily to improve products for customers.

This position might not fit you if you:

• Are not comfortable working in an Agile environment, in which challenges and priorities change and evolve
• Are not comfortable navigating research data, spreadsheets, or do not understand statistics with technical depth and applied practical skills
• Find too much information, or too much data, to be overwhelming
• Prefer owning a project individually rather than working collaboratively
• Have trouble with ambiguity and uncertainty
• Struggle with prioritizing tasks
• Struggle with exploring multiple paths in parallel

Education:

• Bachelor or Master's degree in Human-Computer Interaction, Human Factors in Information Design, Human Centered Design, Industrial Design, Psychology, Graphic design, computer science or other relevant field