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Client Onboarding | KYC | BSA | Client Services
Wilmington, DE
Posted 9/26/2025
This position leads the client and operational services activities of the Middle Market Servicing unit.  Responsible for the client onboarding experience for all new clients.  Oversees KYC, BSA, document intake | validation, and account establishment.  Manages the risk associated with the operational aspects of client relationships and their business transactions.  Monitors and maintains procedures and controls to ensure compliance with bank policies and industry regulations.  Ensures client centered experience of exceeding expectations is established and transitioned after account opening.  Provides support to the Relationship Team (RM, Credit, Treasury, etc.) as needed.  This position acts as a liaison to other departments throughout the bank to identify solutions and resolve any opportunities that have an impact on the customer experience. 
 
QUALIFICATIONS
  • Minimum 5+ years experience in commercial | middle market banking client service, operations or relationship management support required
  • Minimum 3+ years experience in commercial | middle market onboarding experience required
  • Minimum 2+ years lead or supervisory experience
 
This role will sit HYBRID out of Wilmington, DE
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