Customer Support Associate | Healthcare | CONTRACTOR
New York, NY
Posted8/27/2024
Top Tier Healthcare firm is looking for a Customer Service Associate CONTRACTOR to join their growing team. This is an excellent opportunity to be responsible for Tier 1 Customer Support activities including; user provisioning, end-user password and account issues, portal access issues, escalating tickets and documenting information about other requests. This will be a 4-Month Assignment with possible extensions.
QUALIFICATIONS
Bachelor’s degree required.
Familiarity with CRM and support ticketing systems like Salesforce and Jira.
IT support experience strongly preferred. Experience in Healthcare data systems a plus.
Experience with data driven software including SQL or Intersystems Healthshare a plus.
Ability to work well with end users and customers both highly technical and highly untechnical.
Excellent written and verbal communications skills will be required in working with both clinical and technical stakeholders.
Answer phone calls and respond to email generated tickets from end users, vendors, and participant IT support.
Ability to become familiar with the wide range of participants, connection types and services provided to customers in order to successfully respond to incoming support requests.
Ability to independently handle user access issues including password issues, web browser configuration or local IT support issues.
Ability to triage issues that will need further investigation and follow up.
Ability to inquire and capture sufficient information from support requests to document issues and prepare other technical staff for follow up.
Ability to provision user accounts properly with specific role based access and provide some data reporting on user related items.
High degree of initiative, dependability and ability to multitask.
This role will sit HYBRID out of the New York, NY Office.