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We are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location.Job Description:All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being support.This posted is more in-depth technical support. You will resolve phone and computer-related issues for clients, work on various projects and help design and implement solutions (hardware and software) to meet unique client needs.While we need someone with a tier II skill-set, being a small business, we need that person to be a team player who will help with everything, even simple things like password resets and the famous "did you turn it off and on again."Responsibilities:
  • Provide technical assistance with telecommunication and/or computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • Manage and perform project work, such as server or email migrations.
  • Work with a WIDE range of legacy and cutting edge software and hardware, you don't have to be an expert in everything, but need to be able to figure it out.
  •  Previous experience in IT, customer service, or other related fields
  • Comfortable working on various operating systems (Mac, PC, Linux, Mobile platforms)
  • Strong networking fundamentals (Routing, Subnets, Firewall management)
  • Familiar with Microsoft best practices for Active Directory, Intune, MS 365
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Project management skills
Bonus Points:
  • MSP Experience
  • Experience with Autotask PSA and / or Ninja RMM
  • Microsoft Certifications
  • 401K with employer match
  • Profit sharing plan
  • Competitive wages
  • Health Care Coverage
  • Paid time off
  • Employer sponsored events
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