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Bucharest, B
IDCA168-2740607Posted 11/27/2024
Agent Reprezentant Client cu limba croată (Hibrid Remote)București, București, RomâniaZile programate de lucru de acasăHibrid Remote - 3 zile la birou / 2 zile de lucru de acasă
EUR 17.000 - 18.000 lunar + Beneficii complete
Responsabilități Cheie:
- Oferirea unui serviciu excepțional pentru clienți prin telefon și e-mail, în limba croată.
- Ajutarea clienților cu întrebări, nelămuriri și probleme într-un mod profesional și prompt.
- Asigurarea satisfacției clienților prin rezolvarea eficientă și eficace a nevoilor lor.
- Colaborarea cu alți membri ai echipei pentru a rezolva probleme complexe ale clienților.
- Menținerea unor înregistrări precise ale interacțiunilor și tranzacțiilor cu clienții.
Calificări:
- Cunoașterea limbii croate și a limbii engleze este obligatorie.
- Experiența anterioară în serviciul clienți sau într-un domeniu similar este preferată.
- Persoană orientată spre vânzări.
- Abilități excelente de comunicare și interpersonale.
- Capacitatea de a multitask și de a lucra într-un mediu rapid.
- Abilități puternice de rezolvare a problemelor și atenție la detalii.
Beneficii:
- Oportunitatea de creștere și dezvoltare profesională.
- Mediu de lucru dinamic și incluziv.
- Șansa de a lucra cu o echipă diversă și talentată.
- Training și suport pentru a te ajuta să reușești în rolul tău.
Abilități preferate:
- Serviciul clienți
- Galileo
- Amadeus
Agent za korisničku podršku s hrvatskim jezikom (Hibridni rad)București, Bukurešt, RumunjskaPlanirani rad od kućeHibridni rad – 3 dana na lokaciji / 2 dana rad od kuće
EUR 17.000 - 18.000 mjesečno + Puni benefiti
Glavne odgovornosti:
- Pružanje iznimne korisničke usluge klijentima putem telefona i e-pošte na hrvatskom jeziku.
- Pomaganje korisnicima s upitima, brigama i problemima na profesionalan i pravovremen način.
- Osiguranje zadovoljstva korisnika učinkovitim i efikasnim rješavanjem njihovih potreba.
- Suradnja s drugim članovima tima u rješavanju složenih korisničkih problema.
- Održavanje točnih zapisa o interakcijama i transakcijama s korisnicima.
Kvalifikacije:
- Poznavanje hrvatskog i engleskog jezika je obavezno.
- Prethodno iskustvo u korisničkoj službi ili sličnim područjima je poželjno.
- Osoba orijentirana na prodaju.
- Izvrsne komunikacijske i interpersonalne vještine.
- Sposobnost multitaskinga i rada u dinamičnom okruženju.
- Snažne vještine rješavanja problema i pažnja na detalje.
Benefiti:
- Mogućnost profesionalnog rasta i razvoja.
- Dinamično i inkluzivno radno okruženje.
- Prilika za rad s raznolikim i talentiranim timom.
- Obuka i podrška koja će vam pomoći da uspijete u vašoj ulozi.
Poželjne vještine:
- Korisnička usluga
- Galileo
- Amadeus
Bucharest, Bucureşti, RomaniaScheduled work from home daysHybrid Remote - Onsite 3 days /2 days work from home
EUR €17,000 - €18,000 Monthly + Full Benefits
Key Responsibilities:
- Provide exceptional customer service to clients via phone and email, in Croatian.
- Assist customers with inquiries, concerns, and issues in a professional and timely manner.
- Ensure customer satisfaction by addressing their needs effectively and efficiently.
- Collaborate with other team members to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
Qualifications:
- Fluency in Croatian and English is required.
- Prior experience in customer service or a related field is preferred.
- Sales oriented person.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Benefits:
- Opportunity for career growth and development.
- Dynamic and inclusive work environment.
- Chance to work with a diverse and talented team.
- Training and support to help you succeed in your role.
Preferred Skills
- Customer Service
- Galileo
- Amadeus
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