Qualifications: 

• Bachelor's degree is required, concentration in business management, Adult Learning or Education

• Minimum of 8-10 years of experience in having built and implemented training programs and teams in the restaurant industry

• Experience with multi-channel distribution

• Strong Microsoft Office skills in all areas (Word, Excel, PowerPoint and Outlook)

• Knowledgeable on e-Learning authoring tools such as Articulate 360 Storyline

• Knowledgeable on editing tools such Adobe Creative Suite

• Solid knowledge of procedures and practices found in the Operations Manual, Emergency Response Manual, Quality Assurance Programs, Food Handler and other Safety Certifications, Temperature Control and Safety Program, Food Safety Guidelines, and other restaurant operating standards

• Excellent verbal, written, interpersonal, and presentation skills

• Creativity and innovation in formulating training programs

• Familiarity with various trends in training and learning technology

• Excellent management and organizational skills

• Solid critical thinking and problem-solving skills

• Strong project management skills

Responsibilities: 

• Reporting to the Vice President of Operations, the Director of Learning and Development is accountable for setting the strategy for the function as well as ensuring the execution of that strategy aligned with the overall business strategy

• Analyzes restaurant operations' training needs and various operations' systems to improve workplace efficiency and maximize store performance levels

• Develops and administers training plans and procedures, prepares training materials for all operations' initiatives and new product rollouts

• Maintains integrity of all operations standards, procedures and manuals, including but not limited to: Restaurant Operations, Management Systems, Work Station Job Aids, Plating Guides, Management and Corporate training and follow-up audits

• Assess knowledge gaps and determines, analyzes and develops training needs for restaurant operations and personnel (i.e. hourly team members, crew leaders, restaurant managers, assistant district managers and district managers)

• Lead and develop training content and materials working with Subject Matter Experts (SMEs) in Operations, HR and Recruiting, IT, Product Development, Marketing, Finance, Guest Engagement, and Facilities

• Direct, coach, support, and delegate appropriately to develop training content

• Develops and compiles training manuals and other training aids, training films/videos/ storyboards and other tools/equipment used to deliver the training message

• Support and partner with Field Training Team to ensure smooth roll out process

• Deliver and record training when required

• Support online training, experience working with an LMS

• Lead a team of trained Learning and Development Managers who develop, write and deliver training content

• Develop annual field training calendar

• Participate in the planning and delivery of content at the Company's Annual Conference

• Meet financial objectives by forecasting training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

• Contribute to additional team and company initiatives as needed/assigned