Essential Duties and Responsibilities Effectively communicate the company’s vision and organizational changes and goals Accountable for the settlement of Attorney Represented claims while meeting statutory,regulatory and casualty best practices requirements Create an environment that inspires excellent customer service Foster teamwork/collaboration within the unit and organization Train, manage and motivate employees within the Casualty Department Utilize daily reports, file reviews, performance reviews and coaching sessions todevelop direct reports and ensure they achieve departmental goals Manage payroll and execute key human resources policies Other duties will be assigned by management as needed Adhere to all regulatory and casualty claims practices and procedures followed by thecompany Manage UM/UIM litigation and arbitration files. Assign claims to counsel, monitor andapprove litigation expenses, prepare and submit reports, prepare and submit trialauthority requests Manage complex and/or serious injury unrepresented and attorney represented cases. Maintain current knowledge of statutes and case law decisions affecting variousjurisdictions Maintain statutory license requirements and be in good standing

Qualifications/Requirements Must be able to adapt to change and handle a fast-paced environment Must have excellent communication skills, both written and verbal Proven decision making skills and the ability to resolve escalated claim issues World class customer service skills within a team environment

HR-001Revised: 12/04/13

Education/Training/Experience Minimum of seven years of casualty experience required Uninsured/underinsured and litigation experience required Previous leadership experience preferred but not required if experience meetsrequirements College Degree preferred but not required if experience meets requirements Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Access, andOutlook) preferred Texas Adjuster’s license required.

 

This position requires a licensed professional, with proven experience managing a team of adjusters that regularly coordinate with the litigation and arbitration process through the company attorneys. 

 

Fast paced environment, demanding, but can also be very rewarding.