Job Title: Customer Success Manager – Telecom Infrastructure

Location: Atlanta, Dallas, Chicago

A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers.

This role will be dedicated to customer satisfaction and account growth. 

The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure.  They must have experience building trust, solving problems, and growing revenue in the telecom sector.

RESPONSIBILITIES

·        Will be the main point of contact with the mobile telecom providers

·        Focus on customer satisfaction and company’s revenue growth

·        Understand and support the customer’s operations and their growth goals

·        Comprehend the customer’s pain points and help to resolve them

·        Build relationships at all levels of the customer

·        Guide onboarding, drive usage and support the successful adoption of solutions

·        Identify new business opportunities and work with company’s Product / Sales teams

·        Travel when necessary to maintain strong customer relationships

REQUIREMENTS

·        Minimum 5 years working in Customer Success or Account Manager roles

·        Recent and relevant experience within the telecommunications industry

·        Proven experience managing large enterprise accounts

·        Demonstrated ability to build trust as a strategic advisor

·        Established leadership presence with the ability to work in a matrixed environment

·        Strong organizational dynamics, able to navigate both internal and external stakeholders

·        Excellent communication and collaboration skills

·        Able to engage and inspire at all levels of an organization