Oversee and manage day-to-day administrative operations to ensure efficiency and organization across the office

Support leadership with scheduling, correspondence, reporting, and general coordination

Maintain compliance with industry protocols, documentation requirements, and internal standards

Manage incoming calls, policy documentation, client requests, and agency communications

Assist with processing insurance forms, updating client information, and tracking renewals

Develop and streamline office procedures to improve productivity and workflow

Provide administrative support to insurance agents, account managers, and management

Supervise administrative staff, including training, scheduling, and performance oversight

Handle vendor relationships, office supplies, and facility needs

Maintain confidentiality and uphold professional customer service at all times

3+ years of administrative or office management experience

Strong organizational and multitasking abilities

Excellent written and verbal communication skills

Proficiency in Microsoft Office Suite and insurance management software preferred

Ability to lead, coach, and support administrative staff

High attention to detail and strong problem-solving abilities

Professional, dependable, and able to work independently with minimal supervision