We are seeking a technically competent, customer-focused professional passionate about Splunk, data, security, and driving customer success. As a Splunk Technical Support Analyst, you will provide technical support and, more importantly, play a crucial role in helping customers achieve their desired outcomes with the Splunk platform. Supporting our Splunk Expertise on Demand (EOD) service, you'll be instrumental in guiding customers to fully leverage Splunk's capabilities, from basic issues to advanced use cases.  

In this customer facing role, you will work with customers everyday to ensure achievement of mission-critical business outcomes with the Splunk platform. You will also support Kinney Group’s Atlas platform. This one-of-a-kind proprietary solution enables customers to achieve more value and impact with Splunk. Working directly with our product and development teams to ensure Atlas is equipped with features and capabilities our customers need. 

Key Responsibilities: 

• Partner with customers to understand their goals and help them maximize value from the Splunk platform 

• Provide technical guidance and support, addressing issues ranging from basic to advanced levels 

• Proactively identify opportunities for customers to enhance their use of Splunk and Atlas to achieve better outcomes 

• Develop and share best practices to help customers optimize Splunk implementations 

• Analyze customer usage patterns and suggest improvements driving adoption and success 

• Collaborate with account teams to ensure customer satisfaction and promote platform expansion 

• Contribute to the development of resources enabling customer self-sufficiency 

• Stay current with Splunk products, features, and industry trends to provide cutting-edge advice 

• Be a conduit between customers and our product development team to ensure the Atlas platform meets and exceeds the needs of our valued customers 

Required Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, Informatics or a related field 

• Minimum of 6 months of experience in a full-time, customer-facing technical support role; Development experience of at least one year may be substituted for customer-facing experience 

• Technical competency in Data, Security, or Development disciplines with demonstrated troubleshooting skills to resolve technical issues 

• Excellent communication skills including written communication and the ability to verbally convey technical concepts to various audiences 

• Exposure to Linux/Unix and Windows operating systems as well as cloud technologies such as AWS 

• Knowledge of networking concepts, protocols, and troubleshooting techniques 

• Genuine interest in Splunk technology and its practical applications 

• Commitment to customer success and driving positive outcomes 

• Strong customer advocacy with a focus on driving measurable outcomes 

• Curiosity and a resilient, positive attitude to persevere through complex issues 

• Learning aptitude and eagerness to solve business challenges using technology 

Preferred Qualifications: 

• Experience with Splunk software platform and its various use cases 

• Splunk certifications (e.g., Splunk Core Certified User, Splunk Core Certified Power User, Splunk Administrator) 

• Familiarity with SQL and relational databases 

• Basic knowledge of scripting languages (e.g., Python, Perl, Shell scripting) 

• Experience in log analysis, SIEM, or related data analysis fields 

• Understanding of cloud technologies (AWS, Azure, GCP) 

• Demonstrated relationship-building skills