Send this job to your inbox!
We find ourselves in the middle of a monumental transition, where the paradigm shifts from humans working ON software, to working FOR humans. We envision a future where this new, modern technology harmoniously enhances the human experience but does not replace it. As we sit on the cusp of the AI revolution in CX, we believe it is imperative that companies, regardless of size, establish a relationship with a trusted advisor who will guide them through this journey where intelligent systems are anticipating customer needs and delivering personal experiences, unlocking unprecedented scalability and efficiency.
Our mission is to be the catalyst for exceptional customer experiences that scale, and we’ve done this for the last decade, delivering modern CX solutions to over 2000 customers. We are a set of dedicated and passionate CX experts who combine technology and human ingenuity to fulfill the mission of customer experience at scale.
About the Role:
This will be a challenging, yet highly rewarding sales position that encompasses all aspects of selling, from lead management to closing business, and developing deep relationships with customers. We strive to be a trusted advisor to our customers and help them navigate the world of CX technology solutions, so you will need to bring an opinion to the table and know how to communicate it effectively.
Responsibilities:
Establish and foster relationships with technology partners Account Executives and work collaboratively to engage new potential clients
Serve as a trusted advisor to prospects and customers while working to fully understand their business needs and organizational challenges
Strategically break into new net logos to meet and exceed monthly targets
Increase existing customer bookings and grow account revenue
Manage your business pipeline in Salesforce and develop strategies for long-term sustained growth
Lead and manage all phases of the sales cycle, from prospecting, leader qualification, project scopes, generate presentations and SOWs, and negotiate contracts as required
Continual collaboration with internal delivery organization
Requirements:
Bachelor’s Degree and 3+ years of professional services or SAAS platform sales experience
Direct or indirect experience with selling SAAS solutions to mid-to-large enterprises from qualification to close
Proven experience delivering on multi-million-dollar quota in full life-cycle sales role
Excellent communication, interpersonal skill, and ability to interface with senior level leaders with ease
Passionate about customer service and how it can transform businesses
Strong organizational skills and an ability to multitask without getting frazzled
Understand channel and partnership models to drive sales success as a partner
Think strategically, act tactically
Experience growing accounts
Freshworks or other customer service, service desk, or CRM software product experience
Technical knowledge and aptitude
Phone
Job Type
Remote Status
Get notified about new listings!
Can't find the job you want?
Submit a general applicationLoading Jobs...