We find ourselves in the middle of a monumental transition, where the paradigm shifts from humans working ON software, to working FOR humans. We envision a future where this new, modern technology harmoniously enhances the human experience but does not replace it. As we sit on the cusp of the AI revolution in CX, we believe it is imperative that companies, regardless of size, establish a relationship with a trusted advisor who will guide them through this journey where intelligent systems are anticipating customer needs and delivering personal experiences, unlocking unprecedented scalability and efficiency.  

Our mission is to be the catalyst for exceptional customer experiences that scale, and we’ve done this for the last decade, delivering modern CX solutions to over 2000 customers. We are a set of dedicated and passionate CX experts who combine technology and human ingenuity to fulfill the mission of customer experience at scale.  

About the Role: 

This will be a challenging, yet highly rewarding sales position that encompasses all aspects of selling, from lead management to closing business, and developing deep relationships with customers. We strive to be a trusted advisor to our customers and help them navigate the world of CX technology solutions, so you will need to bring an opinion to the table and know how to communicate it effectively.  

Responsibilities: 

• Establish and foster relationships with technology partners Account Executives and work collaboratively to engage new potential clients 

• Serve as a trusted advisor to prospects and customers while working to fully understand their business needs and organizational challenges 

• Strategically break into new net logos to meet and exceed monthly targets 

• Increase existing customer bookings and grow account revenue 

• Manage your business pipeline in Salesforce and develop strategies for long-term sustained growth 

• Lead and manage all phases of the sales cycle, from prospecting, leader qualification, project scopes, generate presentations and SOWs, and negotiate contracts as required 

• Continual collaboration with internal delivery organization 

Requirements: 

• Bachelor’s Degree and 3+ years of professional services or SAAS platform sales experience 

• Direct or indirect experience with selling SAAS solutions to mid-to-large enterprises from qualification to close 

• Proven experience delivering on multi-million-dollar quota in full life-cycle sales role 

• Excellent communication, interpersonal skill, and ability to interface with senior level leaders with ease 

• Passionate about customer service and how it can transform businesses 

• Strong organizational skills and an ability to multitask without getting frazzled  

• Understand channel and partnership models to drive sales success as a partner 

• Think strategically, act tactically  

• Experience growing accounts 

• Freshworks or other customer service, service desk, or CRM software product experience 

• Technical knowledge and aptitude