CLIENT LOYALTY

·       Be an invaluable resource as a knowledge leader & solution provider

·       Builds and maintain strong, long-lasting client relationships

·       Comfortable and conversant in proactively discussing & resolving business issues

·       Serve as the main point of contact for all client account management matters

·       Strong interpersonal skills for dealing with different types of clients

·       Exceptional problem-solving skills and responsive to client needs

·       Manage day to day client communication and ongoing relationship

·       Assist with challenging client requests or issue escalations as needed; resolving complaints

CLIENT EXPECTATIONS

·       Impeccable follow through internally & externally

·       Clearly communicate the progress of initiatives to internal and external stakeholders

·       Ensure the timely and successful delivery of solutions according to the customers’ needs and objectives

·       Forecast and track key account metrics (delivery timeline, budgets, forecasts, etc.)

·       Time management, organizational and multitasking skills in order to manage multiple projects at a time while maintaining sharp attention to detail

·       Manage and coach the internal team to best utilize resources

ACCOUNT EXPANSION

·       Identify and grow opportunities within accounts

·       Communicate, present and influence key stakeholders at all levels of an organization

·       Stay up to date with major furniture lines, new product introductions, secondary lines, industry practices and emerging service offerings

·       Excellent listening, negotiation and presentation skills

·       Visit clients, and attend industry events to capitalize on networking and relationship building opportunities

·       Proactively remain connected to clients and the market to access new opportunities

·       Manage project profitability

·       Outstanding analytical skills for understanding project execution, budgetary needs, and client dynamics and able to clearly demonstrate the value we can provide for the client