General Sales Manager

• Furniture manufacturer and distributor in the Chicago suburbs recently expanded and is hiring for a General Manager to oversee the operations and sales team
•  Start-up operations – a place to make a mark and have unlimited growth potential
•  MUST HAVE EXPERIENCE FROM FURNITURE OR CABINET MFG / DISTRIBUTION
• Local candidates preferred

Responsibilities:

•  Manage a team of 3 direct reports (Sales, Warehousing and Office) plus associates by promoting a culture of safety throughout the operation and organization by following and enforcing all safety policies and procedures.
•  Generate, oversee and develop new business customers selling to retailers and wholesalers throughout the Midwest
• Foster an environment of continuous improvement. Evaluate the effectiveness of work methods, procedures, systems, controls and staffing to improve operational productivity, efficient order processing, and accurate/timely order fulfillment.
• Establish and manage KPIs. Provide regular analysis and reporting (daily, weekly, monthly).
•  Investigate customer complaints involving such matters as damaged product, overcharges, delays, picking, packing, or other situations related to the handling and transportation of goods to the customers. Takes the appropriate actions needed to ensure customer satisfaction. 
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Requirements:

•  BS/BA/AAS or an equivalent of 2+ years of sales, distribution, operations, and logistics experience required 
• 2-5+ years of experience in distribution, shipping, warehousing, or transportation leadership role
• MUST HAVE EXPERIENCE FROM FURNITURE OR CABINET MFG / DISTRIBUTION
•  Must have experience managing, overseeing or performing sales for a cabinet and or furniture manufacturer / distributor.
•  Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, facilitation, and conflict resolution skills; ability to drive consensus and professionally confront challenging situations.
• Bilingual with Chinese / Mandarin speaking a plus.