We are conducting a search for a highly motivated and hands-on 2nd and 3rd Shift Trade Support & Quality Assurance Analyst to join a Trading Operations Futures Team.

What You’ll Do:

• Interacting directly with member Firm’s trading desks to provide all operational support.
• Coordinate with external technical staff for firm configurations of trading sessions and networking connectivity.
• Maintaining and completing all daily Exchange Operations.
• Evaluate and monitor order status, net positions, daily settlements and client connectivity.
• Analysis and review of client investigations.
• Participating in the firm’s Quality Assurance program.
• Developing, authoring and troubleshooting comprehensive test scenarios which are validated against the testing system.
• Proactively participating in the review of business requirements for the purpose of developing test case scenarios that ensure complete test coverage of application functionality.
• Developing, maintaining and executing test plans that validate new features and releases.
• Ensuring all software issues are reported and handled efficiently per the firm’s software defect remediation process.
• Participating in all aspects of a full-life cycle development methodology.
• Developing and performing application certification with external clients to ensure smooth transition of new features being enabled in the production environment.
• Communicating status efficiently and ensuring the team is on track for all manual testing.
• Providing timely resolution of technical and user specific issues and requests.
• Engaging in continuous process evaluation and improvement.
• Assisting Department Manager with Industry-based calls.
• Maintaining knowledge of Industry trends and their impact on trade support.
• Troubleshooting technical and functional issues based on exchange Rules and system design.

What You’ll Bring:

• Bachelor's degree or equivalent in Finance or IT/Computer Science.
• Proficient in Microsoft Excel.
• Knowledge/prior use of JIRA tracking software is a plus.
• Futures, options and/or equities Industry background is a plus.
• Experience testing trade execution systems at an exchange or for an ECN/ATS is a plus.
• Must have the capacity to thoroughly understand the Software Quality Assurance testing process and best practices.
• Strong team based and customer facing verbal and written communication skills are a must.
• Must possess the aptitude for automated testing of a platform in an integrated testing environment, as well as testing user-interface and transaction-processing systems.
• Effective analytical and problem-solving skills.
• Required to be a self-motivated, patient, dynamic, organized and responsible team player.
• Function at a high level and prioritize critical tasks in a dynamically changing environment.
• Possess a strong sense of ownership and responsibility.