Mid Level Trade Support

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Mid Level Trade Support

Miami, FL

IDj-16237Posted 11/4/2024

We are conducting a search for a dedicated Mid Level Trade Support person to join a Trading Operations team.

This position requires on-site presence 5 days a week to ensure smooth daily operations, provide technical and trade execution support, and facilitate problem resolution for traders. The ideal candidates will be tech-savvy, detail-oriented, and thrive in a fast-paced, dynamic trading environment.

What You'll Do:

Real-Time Support: Provide hands-on support to traders on the trade floor to ensure the uninterrupted execution of trades across equity and options markets.
Trade Monitoring: Monitor trade systems, alerts, and logs to detect and resolve any anomalies, errors, or failures in real time.
Troubleshooting: Quickly identify, troubleshoot, and escalate technical issues related to trade systems and infrastructure.
Communication: Act as a liaison between traders and the IT and engineering teams to communicate issues and updates promptly.
Compliance & Reporting: Ensure trades comply with regulations and internal policies. Assist with end-of-day reporting and reconciliation.
Technical Knowledge: Maintain a strong understanding of trading software, systems, and market data tools.
Escalation: Escalate complex issues to senior teams and ensure resolution is communicated effectively to all stakeholders.

What You'll Bring:

Education: Bachelor’s degree in Finance, Economics, Information Technology, or related field.
Experience: 3-5 years in a trade support, operations, or technical support role within a financial institution, trading desk, or exchange.
Technical Skills: Proficient with trading platforms, FIX protocols, market data tools, and advanced troubleshooting techniques.
Market Knowledge: Strong understanding of equity and options markets, regulatory environments, and trading operations.
Communication & Leadership: Proven experience in liaising with traders, IT teams, and senior management to resolve complex issues efficiently.
Attention to Detail: Accuracy and a focus on detail are essential to avoid trade errors.
Team-Oriented: Must be able to collaborate closely with traders, IT teams, and other support personnel.
Proactive: Ability to anticipate problems before they arise and act quickly to resolve them.
Adaptability: Ability to thrive in a high-pressure, dynamic trading environment where priorities can shift rapidly.

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