Our client in the linen and uniform service industry is currently seeking a Sales and Service Rep to support their expanding New York City market. 

Territory: Manhattan, NYC (Candidates may also reside in Essex, Hudson, Bergen, Passaic, or Union counties in NJ)

Position Summary:We are looking for a strong Sales/Service Representative who has an excellent track record of building relationships, problem solving, and growing a book of business (upselling, and new accounts). Your hands-on approach will include regular in-person meetings with your clients, mostly restaurant owners/managers. You'll perform inventories, work to resolve any service issues, upsell additional services, as well as solicit new business. Reports to: Territory Service Manager

Duties and Responsibilities Include:

• Form and build customer relationships with some of the client's largest accounts (mostly restaurants).
• Work to satisfy and retain all current customers. Address and resolve customer issues in a timely manner. Coordinate with other departments to resolve issues.
• Schedule on site customer “loyalty visits” to monitor customer service and generate sales.
• Schedule regular inventories to manage inventory control and make adjustments as needed such as special deliveries.
• Understand customer contracts and proactively work on obtaining all renewals prior to the contract end date with the Territory Service Manager. Complete at least two contract renewals per week. 
• Utilize CRM system (Salesforce) to generate new leads and log all customer visitations.
• Upsell add-on business. Grow existing customer base by upselling and cross-selling additional products and services.
• Prospect for potential new accounts by cold calling, building a relationship, and proposing service.
• Monitor competition by gathering current marketplace information on pricing, products, etc.