Job title: Account Executive 

Location: Dallas, TX

POSITION SUMMARY

The Account Executive serves as an outside salesperson supporting growth strategy. This position educates potential clients — with a strong emphasis on OB-GYN practices and women’s health providers — on the Company’s services to secure new business. Additionally, the Account Executive provides ongoing services to customers within a geographic territory. This role is highly visible and serves as the face of the Company within the medical community, particularly in OB-GYN networks. Strong communication skills and the ability to collaborate across multiple departments and cross-functional teams is essential. This person would need to successfully manage a territory as they would their own business. Organization and determination is key.

ESSENTIAL FUNCTIONS

• Documents client communication and territory developments in the assigned CRM
• Congenial and direct approach to difficult conversations with the prospect or customer
• Possesses ability to think strategically about their market, and serve as a consultative resource to prospects and clients
• Services existing accounts and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales opportunities
• Educates, instructs, and upsells services in an assigned geographic area
• Provides ongoing service to existing customers, including organizing new office set ups, assisting with billing issues and resolving inquiries as they arise
• Escalates issues appropriately to management when business is threatened or at-risk
• Focuses sales efforts by studying existing market trends and understanding the prospects needs
• Submits activity reports to management as requested, including weekly updates and territory analyses
• Works cross-functionally to resolve customer complaints by investigating service failures, developing solutions and submitting recommendations to management
• Maintains professional and technical knowledge by staying updated with the materials and literature provided
• Other miscellaneous duties as assigned
• Management reserves the right to add, modify, change, or rescind the work assignments of this position as business needs warrant.

COMPETENCIES

• INTERPERSONAL SKILLS – This role demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges
• PRUDENCE – This position must demonstrate a willingness to see the perspective of others and an inherent respect for divergent opinions
• COURAGE – The incumbent should demonstrate confidence and the ability to take calculated risks and challenge the status quo
• DECISION MAKING – This role will be required to display the ability to make good decisions and / or lead a sound decision-making process
• INFLUENCING SKILLS – This Leader will have the ability to successfully inspire peers, subordinates and managers in such a way that they believe in and are drawn to the core values.

PERFORMANCE MEASUREMENTS

• Performs tasks of high complexity
• Meets budget requirements by ensuring expenses are managed appropriately
• Consistently delivers quality work during allotted timeframes
• Demonstrates appropriate knowledge and proficiency in healthcare settings
• Presents commitment to core values of the organization and ensures other employees do the same

QUALIFICATIONS / REQUIREMENTS

• Education / Certifications:
  • Bachelor’s Degree in Science, Business, Marketing or related field is preferred, but not required.
• Experience / Abilities:
  • 2 years of sales experience is required; 4-5 years of healthcare sales is preferred
  • Prior experience in a Laboratory setting is preferred
  • Prior experience selling into OB-GYN or women’s health practices strongly preferred
  • Willingness to work at all levels to support team goals
  • Excellent organizational, communication and interpersonal skills
  • Strong computer literacy required
  • Ability to manage multiple priorities

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employee is regularly required to talk or hear
• Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach with hands and arms
• Employee is occasionally required to lift office products and supplies, up to 20 pounds.

• This position is full-time, Monday through Friday 8:00 am – 5:00 pm
• Travel is required with this position (50%)