We are seeking a dynamic Technical Leader to spearhead our Dynamics 365 CRM team in the development and deployment of a large-scale Customer Service platform. This role demands a visionary leader with a keen business acumen and a meticulous eye for detail, ensuring performance, scalability, and maintainability in our solutions. You will play a pivotal role in nurturing team growth and managing talents.

Key Responsibilities

• Ensure the solution aligns with technical architecture design, including data modeling, data integration, tool configuration, and business continuity.
• Collaborate with the Solution Architect to design the technical landscape and ensure robust security, business continuity, and efficient deployment processes from development to production.
• Develop strategies, roadmaps, and lead technical initiatives to enhance our service offerings.
• Lead the development team to deliver high-quality solutions within set deadlines.
• Engage with Product Owners and Business Analysts to comprehend functional requirements and collaborate with cross-functional teams to develop, test, and release new features.
• Lead and participate in stakeholder brainstorming, discovery, planning, and design sessions for technical aspects.
• Act as a Dynamics CRM expert, mentoring team members on technical topics and driving innovation through creative solutions.
• Ensure high availability, scalability, performance, and security are integral to the solution from inception.
• Lead and contribute to technical design sessions and ensure adherence to development best practices and high technical quality of the solution code.
• Collaborate effectively to troubleshoot and resolve Dynamics 365 operations and maintenance issues.

Reporting Structure

• Reports hierarchically to the TRN Manager or Head of Development.
• Functionally reports to the Customer Services Product Owner.

Location

Position based in Warren with a hybrid work model.

Qualifications and Experience

• Certified Dynamics 365 + Power Platform Solution Architect Expert.
• Proficient in Microsoft Dynamics 365 CRM/CE/Customer Service.
• Minimum of 3 years’ experience in implementing and supporting large D365 Enterprise environments.
• Hands-on experience with high-end CRM implementation projects.
• Familiarity with software engineering best practices and product lifecycle management.
• Experience with Power Platform, Omnichannel, and Power Virtual Agent.
• Proficient in cloud platforms, preferably MS Azure.
• Experience with centralized logging platforms like AppInsights or Splunk.
• Experience working in Agile and Scrum environments.
• Fluent in English, both written and spoken; additional languages are a plus.

Candidate Profile

The ideal candidate should be a collaborative team player with excellent communication skills, demonstrating critical thinking, problem-solving, and a proactive approach to challenges. The ability to manage changing priorities and foster automation and handover processes is essential.

Why Join Us

This is a remarkable opportunity to join a well-established and progressive company, where your contributions will have a significant impact on our future growth and success.