Responsibilities

• Review daily payments for assigned clients, ensuring accuracy, timely posting, and resolving missing payments, write-offs, or appeal requests.

• Follow up on overdue invoices with claim reps, adjusters, and clients via email and phone; send letters and overdue notices to insureds.

• Partner with attorneys and billing teams to handle appeal submissions, deductions, and invoice corrections while ensuring timely resolution.

• Maintain accurate records in ARCS, monitor flagged emails, and send reminders to resolve outstanding balances.

• Provide excellent customer service to both internal teams and external clients by preparing reports and addressing payment or appeal inquiries.

• Update and document internal procedures regularly to improve efficiency and ensure compliance with firm deadlines.

Requirements

• 3–4+ years of experience in collections, billing, or finance, ideally within the legal or insurance industries.

• Strong attention to detail and accuracy in payment processing and account reconciliation.

• Excellent written and verbal communication skills for collaborating with attorneys, clients, and internal teams.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Proficiency in Outlook, Word, ARCS, and similar software tools.

• Strong problem-solving skills to address payment discrepancies and billing issues.

• Customer-focused mindset with the ability to build positive relationships across teams.

• Organized team player with excellent time management and prioritization skills.