Position Overview

The Business Systems Analyst (BSA) plays a key role in managing and optimizing enterprise applications—particularly ERP, CRM, inventory, and quality systems—across all functions. Acting as the internal owner of business systems, this individual partners with cross-functional leaders while also managing relationships with external IT and software vendors. In the absence of an internal IT department, the BSA ensures that systems align with operational, financial, and strategic goals. This role also bridges the gap between raw data and business decision-making through data modeling, dashboard design, and collaboration with system users.

About the Company
Our client is a leading developer, manufacturer, and marketer of high-quality food flavorings and ingredients. They serve a wide range of customers across both sweet and savory product categories. Known for their commitment to innovation, quality, and customer satisfaction, they provide customized solutions to the food industry through collaboration and scientific excellence. The company specializes in water-based reaction flavor technologies and offers a growth-focused environment where professionals can contribute meaningfully while advancing their careers in food science and manufacturing.

Key Responsibilities

System Ownership & Optimization

• Serve as the internal expert on ERP, CRM, and other business-critical platforms.

• Document and streamline processes across Finance, Supply Chain, Sales, and Quality.

• Configure system roles, permissions, dashboards, and reporting functions.

• Manage enterprise data visualization tools such as Microsoft Power BI or Tableau.

Cross-Functional Support

• Translate business requirements into functional system solutions.

• Support Finance with reporting, BOM costing, inventory reconciliations, and master data.

• Collaborate with Sales and Customer Service on CRM workflows and customer integration (EDI/portal).

Vendor & Project Management

• Act as primary contact with external IT providers and consultants.

• Lead small to mid-sized system improvements and integration projects.

Reporting & Analytics

• Develop and maintain operational and financial dashboards using Excel, Power BI, or ERP reporting tools.

• Establish and maintain standards for data models, dashboards, and performance.

• Analyze system data to identify inefficiencies and opportunities for improvement.

Governance & Data Integrity

• Ensure accuracy, completeness, and consistency of data across all platforms.

Qualifications and Experience

• 5+ years of experience in business systems analysis or a related role.

• 3+ years of combined experience in data modeling, Power BI development, or analytics.

• Hands-on experience with NetSuite ERP is required.

• Experience in the Flavors, Ingredients, or Food Manufacturing industry is required.

• Demonstrated ability to manage external IT vendors or MSPs.

• Advanced Excel skills and proficiency with reporting tools.

• Experience with CRM tools (Salesforce, HubSpot), EDI, or PLM systems.

• Familiarity with batch production, BOMs, and quality control.

• Project management or Six Sigma experience is advantageous.

Key Skills

• Strong business acumen with the ability to balance support and constructive challenge.

• Proven ability to partner with and influence cross-functional teams.

• Self-motivated, confident, and willing to challenge the status quo.

• High energy, flexibility, and intellectual curiosity.

• Excellent critical thinking and analytical skills.

• Strong relationship-building skills with internal and external stakeholders.

• Exceptional attention to detail and accuracy.

Compensation

• Salary Range: $75,000 – $105,000, commensurate with experience.

Disclaimer
This job description provides only a summary of the typical functions associated with this role and is not intended to represent an exhaustive or comprehensive list of all responsibilities, tasks, or duties. The actual responsibilities, tasks, and duties assigned may differ from those outlined, and additional duties may be assigned. Duties, responsibilities, and activities may change at any time, with or without notice. SmartHire is not legally responsible for any changes to the jobholder’s responsibilities or activities implemented by our clients that differ from those described herein.

SmartHire is posting this position on behalf of our client, and the salary range provided is determined by the client. Actual compensation offered will depend on various factors determined by the hiring company, including candidate qualifications, experience, skills, geographic location, and internal equity considerations. SmartHire is not legally responsible for any changes in salary, benefits, or bonuses made by our clients.