Legal Office Manager / Associate Business Manager

Location: Detroit, Michigan
Employment Type: Full-Time | Direct Hire
Benefits: Health, Dental, Vision, and Retirement Plan

A Brief Overview

Our client, a global leader in alternative dispute resolution (ADR), is seeking a Legal Office Manager / Associate Business Manager to oversee case management operations, team performance, and client relationships within a fast-paced legal and business services environment. This role supports the daily management of a Resolution Center (RC), ensuring operational efficiency, profitability, and a high level of service delivery to clients and panelists.

The ideal candidate will have experience in legal operations, case or client management, and team leadership — with a focus on driving quality, efficiency, and client satisfaction.

About the Company

Founded over 40 years ago, our client is a global leader in alternative dispute resolution (ADR), providing efficient and impartial solutions for business and legal conflicts. With hundreds of experienced professionals and locations nationwide, the organization delivers exceptional client service, advanced technology, and flexible in-person, virtual, and hybrid options.

Key Responsibilities

·       Manage the day-to-day operations of a Resolution Center or team, including staff oversight, case workflow, and process improvement initiatives.

·       Supervise and mentor a team of case managers to ensure deadlines, accuracy, and quality service standards are consistently met.

·       Oversee the administration of case files throughout the entire lifecycle—from initial intake and panelist selection to closure.

·       Collaborate with panelists (including retired judges, attorneys, and ADR professionals) to develop and maintain their practices.

·       Serve as a Subject Matter Expert (SME) in arbitration and mediation processes, ensuring compliance with company policies and procedures.

·       Support business development and client relationship management efforts, identifying opportunities to enhance service offerings and client satisfaction.

·       Monitor and report on operational metrics to improve efficiency, productivity, and profitability.

·       Partner with leadership to implement new policies, technology tools, and best practices for case management and team coordination.

Qualifications

·       Bachelor’s degree in Business Administration, Legal Studies, or a related field (advanced degree preferred).

·       5+ years of experience in legal office management, case management, or ADR operations.

·       Proven ability to lead and develop high-performing teams in a fast-paced, service-oriented environment.

·       Strong understanding of legal processes, dispute resolution, or arbitration case flow.

·       Excellent communication, problem-solving, and client service skills.

·       Proficiency in Microsoft Office Suite; familiarity with case management or CRM software preferred.

·       Ability to handle confidential information with discretion and professionalism.

Work Environment

• Hybrid or on-site role based in Detroit, Michigan.
• Professional office environment with occasional travel for meetings or training.

Salary

$85,000 – $109,000 annually, plus discretionary bonus and additional performance-based incentives
(Actual compensation will depend on qualifications, experience, and geographic location.)

Disclaimer

This job description provides only a summary of the typical functions associated with this role and is not intended to represent an exhaustive or comprehensive list of all responsibilities, tasks, or duties. The actual responsibilities, tasks, and duties assigned may differ from those outlined, and additional duties may be assigned. Duties, responsibilities, and activities may change at any time, with or without notice. SmartHire is not legally responsible for any changes to the jobholder’s responsibilities or activities implemented by our clients that differ from those described herein.

SmartHire is posting this position on behalf of our client, and the salary range provided is determined by the client. Actual compensation offered will depend on various factors determined by the hiring company, including candidate qualifications, experience, skills, geographic location, and internal equity considerations. SmartHire is not legally responsible for any changes in salary, benefits, or bonuses made by our clients.